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Hotel New Sayonara

3.0 star property
Travelers feel right at home in this charming Naples hotel where multilingual staff attend to every need while historic Spaccanapoli waits just outside the door

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Hotel New Sayonara in central Naples offers a warm welcome with daily breakfast buffet and dry cleaning services. Guests enjoy WiFi in the cozy bar or lobby, while attentive staff manage luggage storage and provide knowledgeable concierge assistance throughout the stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room

Double Room | Premium bedding, desk, blackout drapes, soundproofing

Double Room

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Premium bedding, desk, blackout drapes, soundproofing

Triple Room

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room | Premium bedding, desk, blackout drapes, soundproofing

Quadruple Room

8.0 out of 10
Very good
(2 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Single Room

Single Room | Premium bedding, desk, blackout drapes, soundproofing

Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, desk, blackout drapes, soundproofing

Superior Double Room

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Triple Room

Premium bedding, desk, blackout drapes, soundproofing

Superior Triple Room

  • 29 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the neighborhood

Located on the waterfront, Hotel New Sayonara is in Naples City Centre neighborhood and is connected to a shopping center. Molo Beverello Port and Port of Naples are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Spaccanapoli and Via Toledo. Naples National Archaeological Museum and Galleria Umberto I are two other places to visit that come recommended. Visit our Naples travel guide
Map
Piazza Garibaldi 60, Naples, NA, 80142

What's nearby

  • Aerial view of Corso Umberto I in Naples, Italy. This is one of the main roads in city traffic. In the background is the business center of the city.
    Corso Umberto I
    2 min walk - 0.2 km
  • Spaccanapoli, Naples Italy. View of Spaccanapoli street splitting city center
    Spaccanapoli
    7 min walk - 0.6 km
  • HPJ5C9 Castel del Ovo, Naples, Italy
    Port of Naples
    18 min walk - 1.6 km
  • Via Toledo, Naples, Italy
    Via Toledo
    3 min drive - 2.6 km
  • Piazza Giuseppe Garibaldi
    3 min walk - 0.3 km

Getting around

  • Piazza Garibaldi Station
    1 min walk
  • Naples (INP-Naples Central Rail Station)
    3 min walk
  • Naples Intl. Airport (NAP)
    34 min drive

Restaurants

  • Eccellenze costiera
    4 min walk
  • McDonald's
    1 min walk
  • Chalet Ciro
    4 min walk
  • Caffe' Mexico
    2 min walk
  • Cuori di Sfogliatella
    2 min walk

About this property

Hotel New Sayonara

Hotel near Spaccanapoli
Located close to Port of Naples and Naples National Archaeological Museum, Hotel New Sayonara provides a free breakfast buffet, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi.
Other perks include:
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • A front-desk safe, multilingual staff, and an elevator
  • Concierge services, tour/ticket assistance, and coffee/tea in the lobby
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel New Sayonara feature comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and bathrobes.
Other amenities include:
  • Bathrooms with hydromassage showers and bidets
  • 24-inch flat-screen TVs with digital channels
  • Balconies, free infant beds, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 30 per night)
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On the waterfront

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in fee: EUR 20.00 for check-in between 10:00 PM and 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's WHATSAPP mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 66 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 15 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 25.00 per vehicle (roundtrip)
  • Nearby parking fee: EUR 30 per night (10 ft away)
  • Late check-in fee: EUR 20.00 for check-in between 10:00 PM and 6:00 AM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel New Sayonara Naples
Hotel New Sayonara
New Sayonara Naples
New Sayonara
Hotel New Sayonara Hotel
Hotel New Sayonara Naples
Hotel New Sayonara Hotel Naples

Frequently asked questions

Is Hotel New Sayonara pet-friendly?

Yes, Hotel New Sayonara allows cats and dogs (limit 1 total) with a maximum weight of up to 66 lbs per pet. Some restrictions may apply, so please contact the property for more details.

What time is check-in at Hotel New Sayonara?

Check-in start time: noon; Check-in end time: 8:00 PM. Late check-in is available from 10:00 PM– 6:00 AM for a fee of EUR 20.00.

What time is check-out at Hotel New Sayonara?

Check-out is at 10:30 AM. Late check-out is available for a fee (subject to availability).

Does Hotel New Sayonara provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 25.00 per vehicle applies.

Where is Hotel New Sayonara located?

Located in Naples City Centre, this hotel is within 1 mi (2 km) of Spaccanapoli and Naples National Archaeological Museum. Port of Naples and Via Toledo are also within 2 mi (3 km). Piazza Garibaldi Station is only a 2-minute walk and Garibaldi Tram Stop is 4 minutes.

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Reviews

Hotel New Sayonara Reviews

7.6

Good

8.4

Cleanliness

6.0

Location

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 57 out of 265 reviews
Rating 8 - Good. 124 out of 265 reviews
Rating 6 - Okay. 49 out of 265 reviews
Rating 4 - Poor. 26 out of 265 reviews
Rating 2 - Terrible. 9 out of 265 reviews

Reviews

Verified

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Staff & service
Just been renovated but in a dirty neighbourhood. Reception wasn’t where it says it is. No phone in the room. No coffee only tea bags. No milk. Rough neighbourhood.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been recently renovated and they did a wonderful job. The rooms are modern and nice. My wife and I stayed in a queen room with a balcony over the street while our 4 sons had a small suite with a full patio and a kitchenette. Staff was friendly and breakfast (offered at an adjacent coffee shop) was the perfect Italian way to start the day!
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

アマルフィー観光にはもってこいの立地です

施設がとても古く、決して使いやすい造りではないのですが、スタッフはとても親切でした。次の日朝早いツアーの予定を話すと、朝食用のパンをわけてくれ、とても助かりました。
Stayed 2 nights in Nov 2024
Verified

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Servicio hospedaje ✔️

A unos pasos de la central de tren Garibaldi, sin necesidad de ocupar taxi ni autobús. La habitación y baño confortables, amplios y limpios. Desayuno tipo buffet - suficiente - la panadería muy buena. La fachada del edificio del hotel con aspecto viejo y descuidado - cierran a la 8 pm la puerta del edificio, te entregan una llave para el acceso, el barrio no es para andar por la noche de paseo.
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Sidra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area around Naple's Centrale is a bit of a whiplash for anyone coming for the first time. If you're not ready to walk into a shady street, and try and search for the hotel as it's like a conjoined apartment with other hotels, it's best not to stay around here. Although accomodations at hotel were alright, some of us staying had some issues with an odor in the air that negatively effected the experience. It depends on the person, as I personally didn't sense anything. The breakfast was great, though, and made up for it. The hosts are nice.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great the room was clean the bed was hard for our taste but the Ac worked great. The walls are alittle thin noise carries really well otherwise a great convenient spot
Stayed 1 night in Aug 2024
Verified

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location to train station.
Stayed 2 nights in Aug 2024
Verified

6/10 Okay

Dina

Disliked: Staff & service
Breakfast at 8am? Everyone else starts breakfast at 7 for early travellers. 3 different keys and doors to finally get to your room. A/C very week. Room very small for the bed size. Hallways smell like smoking, staff don’t speak English. Area did not feel safe for walking especially at night.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Marenoas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor neighborhood but hotel is safe
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Ibrahim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The neighborhood and the entrance to the hotel were sketchy. The staff was very friendly and helpful though
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC semi worked when we checked in and then we left the room and someone came in and left towels but the AC no longer worked. It was extremely hot and we received no response to get it fixed. The hotel is old and questionable with 3 keys for different doors for security.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Ikuo

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフも若い方が多く、とてもフレンドリーでした。
Stayed 3 nights in May 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very convenient place to stay in Naples

Very close to Naples train station. Convenient for day trips. The staff was super nice. The actual room was very clean. It was a little loud outside the room, but we knew it would be as it was located near the train station. I would stay again if I needed a place to stay in Naples.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station.
Stayed 1 night in Dec 2023
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible.

You get what you pay for. This place is in a very disgusting part of town. Literal trash & urine all over the streets - stay away from here if you’re a couple looking for a romantic vibe. Onto the room itself: The room was tiny. Had to squeeze by the bed every time we walked in. (Photo attached). The HORRIBLE WiFi not even usable!!!’ Couldn’t even check my email or FB on Christmas. VERY noisy, very thin walls. You will hear everything. Awful. There was a horrible smell in our room & bathroom the entire time. We noticed the entire hotel smelled like this as we walked through each day. We had to keep the windows open in the room to keep the smell out. In December this meant it was very cold in the room. The shower head was half broken. Can’t point it on your body. It made showering extremely difficult. The shower clogged each time it was used. The breakfast offering was pathetic and lazy. On the day of our checkout, they closed it 30 minutes early. Not much for food in the area either. The staff was lazy and unhelpful when asked questions. Worst of all, the morning after we checked in after a very long 8 hours commute, we wanted to sleep. The maid came and woke us up not once, but THREE times. After she was told the first time we don’t want service. This ruined the entire first day of our trip due to how exhausted we were after being repeatedly woken up. Not acceptable. My advice, don’t stay here.
Stayed 5 nights in Dec 2023
Verified

8/10 Good

Gautam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really nice. Room was quiet. Lots of eating options close by. I didn't have the breakfast but it looked good. The area near by has a lot of restaurants. This hotel was about a 2 minute walk from Napoli Centrale so very convenient for taking the train.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Kind staff very helpful. But little door in the bathroom like stagnant water. I recommend this hotel.
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Sami Petteri

Liked: Staff & service
Good quality-price ratio. Hotel is technically quite outdated, but the staff was very nice, friendly and helpful. If you’re easily woken up during sleep because of sounds and noice, please consider bringing earplugs if staying here. Location is excellent transportation-wise, having central train station, bus terminal and subway all in 2 minute walking range. Some might think the surroundings outside the hotel a little shady, especially in evening and night time. Breakfast was mainly sugary carbs, so if your not used to that, consider some other solution for that. All and all good choice if you’re only using hotel for sleeping. Would stay again 👍
Stayed 5 nights in Oct 2023
Verified

8/10 Good

Roberto Jesus Randez

Liked: Cleanliness, staff & service, amenities
El personal maravilloso, y el hotel calidad precio inmejorable, las habitaciones limpias y la situación muy buena. Lo único que en la plaza Garibaldi hay muchos vagabundos…..
Stayed 4 nights in Oct 2023
Verified

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy to get around the city by metro which is across the street as well as bus/ train station. Outside can seem a little sketchy but we felt very safe in the area. Hotel staff was super helpful and friendly. I would stay here again.
Stayed 3 nights in Sep 2023
Verified

8/10 Good

Bernard

Liked: Cleanliness, staff & service
Great staff. Room was clean but needs a touch up.
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Samta

Liked: Staff & service, amenities
Staff was very responsive to each and every communication and request made. Basic needs were met in a clean environment but the surroundings of the property could be cleaner
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service
Wonderful manager and very convenient location.
Stayed 2 nights in Aug 2023
Verified

4/10 Poor

Michael

Hotel.com betrügt mit Vorab-Forderung

Hotel.com hat die Vorauszahlung gefordert und bekommen Ich habe das gebuchte Zimmer nicht bekommen aber hotel.com ist nicht bereit, die Differenzkosten (ca. 150 €) zu erstatten. Für mich ist hotel.com gestorben!
Stayed 7 nights in Jun 2023
Verified

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is conveniently located across from the train station. Breakfast is good and coffee is great. The area may seem sketchy, but you can’t blame the hotel for the surroundings. The city needs to move on the undesireables.
Stayed 3 nights in Jul 2023