"Great location, near Shinagawa Station"

"Would stay here again! Lovely room, great shower, such nice touches to the room (good coffee, tea, shoe horns, a/c. Super close to the lively neighborhood and train station too."

"The lounge amenities were excellent. The food and beverage offerings were abundant and of high quality. We were underwhelmed by our accommodations. We booked a Familia Suite B at considerable expense to discover that it was not a true suite at all; it was just one larger room with a kitchen area. It was disappointing. The second thing we disliked was the misleading so called free drink coupons they provided for their Sky Lounge. When we went to use them it turned out there was a 1000 yen...

"Very nice hotel"

"We enjoyed our stay, but would not stay here again as there is mold and damp in the bathroom. See attached photos - we would suggest fixing these and replacing the damaged wallpaper"

"The room was great and on the 10th floor overlooking the Japanese garden, so we were able to enjoy the cherry blossoms as well as the city view during our stay. The breakfast buffet was fine but the staff did not replenish the coffee cups in a timely manner. The shuttle service between the Prince Hotels was great!"

"아침메뉴 맛있었어요^^"