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One of the staff was very very arrogant rude he gave me my room card and the room was very dirty not clean so I go back to him he told me we don't have house keeping at the moment and I will offer u new towels I told him what r u saying to stay in a dirty room he reply back don't shout at me then his manger or colleague he apologized to me and give me new room I spent in this hotel 6 night this happend at 08-july-2017 12:07 am .

Stayed for one night, arrived late in the evening without any problems. Staff was very accommodating. The next day we drove to Paris and after checking into the hotel there we realized that we left my wife's $200 curling iron and a wireless mouse for my laptop in the hotel room in Neuss. I sent the hotel an email explaining what we had left in the room by mistake and that we would be back in Neuss on the following Friday. They replied with in an hour stating that they found our things and that...

Very good quality for the price

We just went to the hotel on our way to the airport for a night. We arrived very late at night and left at 4 am for the airport. If I were to say what I liked and didn't like, I would say I liked that it wasn't too far from the airport.

Excellent Customer service by Abdell. Always on point, very attentive and always with a smile. True example of hospitality!

Great room, very good customer service. And room service(food) was tasty too.

We enjoyed our stay as we were 2 adults & 2 small children (5 & 2). The hotel was clean and there was a pool area to take the children. The suite we stayed in was perfect to allow the children to go to sleep while we could stay up and enjoy the evening. The breakfast buffet was top notch and very filling. We stayed there to attend an event at the Messe Dusseldorf and it was only a 15 minute drive away from the hotel so it worked out perfectly.

loved this hotel. You can walk to the downtown area or take the underground. Quiet neighborhood. Delicious breakfast. Knowledgable concierge who spoke good English.