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"Location was great and right in the centre of Newbury. Apartment was equipped with everything needed for a stay away from home. The room was uncomfortably hot and the small amount the windows opened and fan were no use. Our shower was totally blocked but it was sorted. Cleanliness of the apartment was not to my standard. "

"Lovely hotel , staff very friendly, dinner excellent. Although a very old building, cleaning in the bedroom could have been better "

"Arrived at 2am from Gatwick, which was expected.The hotel was extremely quiet and we slept well. Unfortunately the night porter had told us that breakfast would be available until 10.30am, which is the case at the weekend but not on weekdays. When we arrived for breakfast at 10am the staff could not have been more helpful and offered to cook us fresh bacon rolls. "

"- The attitude of management after our first stay on cleaning issues was rude and deducted £50/- for most of the spots which were not done by us and some of the spots were easily removable - Asking us for TV remote on our second stay during our check-in which was very disappointing check-in for us. We tried to cancel the booking of the second stay but as the amount was paid in advance so management refused to refund. - Slow water flow in the basin of the bathroom - Not clear in sending keys...

"Have stayed here before and it was excellent, stay, food very good. Very different now quite stark due to Covid 19 restrictions and no restaurant working. Breakfast in a paper bag outside your door with rather sad contents. Little ambience sadly."

"For the second time in the span of 3 weeks they mixed up the keys for self-check-in so after taking a bus, the tube, a train and a cab to get there, I wasn't able to check in. I had to wait by the door with my luggage until someone from ESA brought the spare key. After 20-30 minutes someone let me in the apartment but wouldn't let me keep the key so I was stuck in the apartment for another hour or so until they brought the correct keys. Because of the above, I wanted to speak to a manager to...