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"Great last 5 days in London…. The pods were awesome as were the facilities. Super clean and new. Easy in and out of the hotel as well. I wasn’t sure what to expect, but after a slightly claustrophobic night 1, I was sad to leave on the last day. Best sleep of my life. If I could give folks any advice, pack light and pick the lower level pods. I’m guessing it would’ve been easier to get in and out of the pod on the lower level as the pod doors open in…. not out. The air conditioning was primo on...

"Checking in is awkward. Need more staff or tablets to ease the process. Thanks Gary Hughes"

"Easy to locate and the staff was very helpful, even my roommates were really cool."

"Very happy with room and breakfast but not sure why 'housekeeping' need to knock on my door at 8.25 am to ask when I'm leaving. This has happened to me several times."

"Unfortunately, I will never stay at this property again as I had things stolen. I left a couple shopping bags behind in a cupboard in my room. I contacted the hotel as soon as I was at the airport regarding the items left behind. They came back responding like a day lately telling me they did investigation and items was gone. They could not answer me whether other guest had check-in right after me or not which makes me believe that their cleaning staff stole the items. They obviously do not keep...

"موظفين الاستقبال يحتاجون الكثير من التدريب واللباقه"

"The room was larger than normal for London. It was comfortable and quiet. The staff were quite accommodating, very pleasant all the way around. Breakfast was wonderful. The lifts were quick."

"Great for the price. Book early."

"We have stayed at STG several times over the years but it is sad to see it in decline. The place in general is looking sad and tired. They have done away with a "Manned" check in desk and now have a dozen or so computerised "self check in" points, not such a problem for me but certainly I observed a couple of elderly people struggling to get to grips with it. Now the room, the fixtures and fittings are old and show it. The bathroom in particular is a disgrace, the hand basin had lost its...

"The staff were amazing and so helpful. It was my Nanny’s 80th birthday and they made the occasion very special. The room was cozy and we were grateful for the AC which kept things cool even during the heat. We chose to have breakfast included in our stay and it was definitely the right choice as there were many options and the food was good as well. The staff were caring and professional and always ready to help out. I would definitely visit again!"

"Very poor customer service. Rude and unprofessional."

"جميع الخدمات متوفرة ولكن الاثاث قديم وكذلك فرش ارضية الغرفة والمصاعد تصدر اصوات مزعجة"

"Very nice and comfortable and quiet.. Enjoyed the coffee machine in the lobby and the outside sitting area. The rooms are a little on the smaller side but no issue for a single. Be aware of the stairs for most rooms. They will help you with your luggage on the stairs. My room was straightened each day without needing to ask."

"Small little hotel next to Paddington Station which is such a convenient location. Rooms are small but the bed was very comfortable and it is probably the most economical place to stay in Central London. Very helpful and friendly staff. I would stay there again."