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"Great hotel right on the “Royal mile.’ This was the second time we’ve stayed there and I can’t think of anything I’d improve,"

"Air conditioning was weak, we woke up a few times hot. The room was stuffy and dated. It’s not a luxury experience, it was average. The rest of the hotel was lovely and the food was excellent. Wouldn’t come and stay again but would eat here."

"Staff at reception excellent. Had a window free room, very compact and warm, but ok for one night. Very handy for train station right across road ."

"We were in room 113 and it was horrible. I booked 10 months in advance and got the worst room in the place. The windows were painted over so we didn’t see the bin area that would have been our view. Room was also next to the maintenance room. It was so loud. Staff were still tossing things in the bins (as loud as possible) at 11:30p. It must also be their smoking area because I smelled cigarette smoke coming in around midnight. At 5am I was startled awake thinking there was a huge thunder storm, turns out it was staff again in the bin area doing god knows what, but it was so loud! The door they were using squeaked loudly so we heard every time they opened and closed that door. We were so exhausted we had to skip our early tour of Edinburgh Castle to try and get a little more sleep. We ended up skipping the tour after that as well - we were just so exhausted we just wanted to get out of the city. We will never stay at this hotel again. If you ever get room 113 or near there, ask for another room!"

"A very nice hotel, conveniently located to the High Street in Edinburgh. Has a very nice bar/restaurant (you kinda have to like bars, and I don't ... but the drinks were good and they did have some very nice dishes on the menu) and excellent breakfast (even includes custom-made omelets). Room was comfy and quiet. I thought it was bit tight. But, worked quite well after being out and about all day. I wish I'd known there was hotels from this chain in London (near St. Paul's) and in Dublin (near Dublin Castle). I'd have probably stayed at those as well."

"Very close to public transit. Very clean and comfortable."

"Rooms were clean and spacious, staff lovely. Great for a weekend break"

"Rooms were spotless . Staff was incredibly helpful and polite. Grounds were very well maintained along with the hotel and restaurants. Highly recommend including the breakfast with your stay. Short drive into town. Alot of shops and cafes. Edinburgh castle is a must see. Short train ride into stirling."

"They were not ready for most meal service as their renovation plans appeared delayed."