Find Hotel with a Concierge in Newcastle

"My mum uses a Zimmer and the acces for her limited mobility was amazing. The staff truly went over and above from the second we walked in to the bar, restaurant, concierge, restaurant, spa etc.... I don't know how they get to know everyones names as so many people go through the door every day. Everyone was exceptional. The bed was like sleeping on a cloud. Food was out of this world. We weren't bothered too much yet, restaurant seemed to know just by a look, that we were going to ask for something or needed something. The place is warm, airy, fresh and the atmosphere was cheerful. Thank you so much. You made my Mums day and night. "