"Staff was incredibly helpfull, rooms had heated bathroom floor! Tea/coffee and kettle provided in room, including safe and fridge. For Europe I found the room huge. Location was perfect, quick walk to palace, train, and water front. Great pizza place right across from hotel which never seemed to close, this was great as we arrived late in the day and it was raining. We were missing coffee cups but staff was quick to provide this to us. Housekeeping was great!"