"Everything is old"

"Property needs some love, the outside looked rough and the rooms are def outdated, my flight had been delayed for hours and I called to arrange with the property I was assured that my rates would be accommodated since it was out of my control that I did not arrive at my exact check in time. Once I arrived I spoke with the front desk person and they told me to speak to management once they arrived only to be told that I would not be refunded for the night I was not there, I showed him the call...

"Overall, this hotel is very old, thus the challenges in getting hot water. Took 15 minutes each time you turned on the faucet in the sink and the tub/shower to get hot water. Huge water waster. Otherwise, the property was exceptional."