Find Hotel with a Concierge in Northern Mountains

"Reserve y pague por adelantado 1 Suite, al llegar me entregaron 1 Hab standard de 2 camas, cuando reclame buscaron mil formas de no cambiarme y hasta dijeron que necesitaban autorizacion, tuve en recepcion esperando un buen rato, al final me asignaron la Suite que ya habia pagado"

"Good"

"El personal del hotel es muy amable y atento, la habitacion estaba limpia, el desayuno riquisimo. "

"This is meant to be a five star property but instead you get one star service. There are no bilingual staff here, so should you not speak Spanish and you have any issues you will have problems. The building is showing it's age and basic amenities such as internet are not great. Even the TV in the room required updating and maintenance as it had horizontal lines throughout. This brings me on to the main issue of this stay, which was maintenance. Although the hotel sent two emails on the actual day of arrival (one in Spanish and the other in English) stating the opening times of all their facilities. NONE were available due to maintenance being carried out. You would think having two pools for example, that you split when you close either but not here. Didn't even stay the full duration and rebooked into another hotel. Bad experience and definitely not returning "

"No breakfast included is too expensive "