"Bethany was by far the friendliest and most helpful employee we encountered during our stay. She truly made a positive impression. The view of the ocean from our room was absolutely wonderful, and the beach itself was clean and well maintained.
Unfortunately, we experienced several issues that made our stay disappointing—especially for an all-inclusive resort. The main restaurant was never open during our entire visit. We were able to eat at the buffet for breakfast and dinner when it was available, which still felt limited and if you missed the buffet window you were SOL. One day, after being out on excursions, we returned to the resort to find zero food options available. Room service was not offered, and the oceanside bar had closed its kitchen due to staffing issues. Since the resort is fairly remote, ordering outside food wasn’t practical.
After a full day of snorkeling and kayaking, we were understandably starving and ended up purchasing food from the casino. While the casino had its own issues, by that point we weren’t surprised given how things were operating at the resort.
Additionally, our room was not very clean upon arrival, which added to the frustration.
Overall, while the ocean views and a few staff members like Bethany were highlights, the lack of reliable food options and cleanliness issues made this stay fall far short of what we expect from an all-inclusive experience."