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"Very clean "

"Lovely room and surroundings. Hotel spotless. Excellent customer service and a special thank you to Sian on the front desk as she was extremely helpful and professional. "

"I didn't use breakfast, so I can't comment about it. I am not qualified to characterise the eco-friendly aspects. It is annoying that the survey doesn't allow alternative options for answers. However, my stay at Mercure Hotel West Bromwich was fine. The staff was friendly and helpful when I had situations. I can't mention the names of all staff, because not so many had a badge with the name. I mentioned in a previous of my reviews the name of Marita, purely because she wear a badge, but all her colleagues were super fine. The room was spacious, clean and quiet. The speed of internet... has room for improvement."

"Everything faultless. "

"Yes it was lovely "

"Issue with lock staff sorted imidiently "

"Repeat visitor. Clean tidy, close to airport."

"Tidy room and a great Italian restaurant downstairs "

"Room was lovely cold at first but staff sorted it straight away. Good amenities and food selection in. Perfect location. Would recommend "