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"Hakone Kowakien TEN-YU delivered exactly the kind of “only-in-Japan” immersion we were hoping for—arriving to find yukata waiting in the room, then wearing them to both dinner and breakfast made the whole ryokan experience feel authentic and fun. The entire property has a spa-like calm: steam rising from the open-air onsen, pine trees framing every window, and soft koto music in the halls. Staff were gracious to the last detail, guiding us through the kaiseki meal and making sure even our brief one-night stay ran smoothly. My only real regret is that we couldn’t stay longer; TEN-YU is the kind of place where you instantly relax and wish you’d booked another day just to soak, stroll, and repeat. "

"This hotel was amazing. From the moment we walked on the premises we were greeted by friendly staff who helped us with our luggage and made our check-in very easy. The lobby is nice but the view of lake Ashi was breathtaking. The onsen was something special. It has multiple baths and an open air setting that will be hard to top. The dinner and breakfast buffet meals were amazing and dinner included Japanese whiskey. If you’re looking for something to balance out the crowded busy city life of Japan, this hotel will give you a retreat you’ll never forget."

"Excellent location and great service!"

"Right next to Numazu Station, so great location for getting to/from. Huge room by Japanese business hotel standards. V friendly staff and I was allowed to check-in slightly earlier upon arrival. Hotel rules mean that room is fully serviced after night three even if it does not require servicing. I was lucky to have a room which had a great view of Mt Fuji in the morning before the clouds appeared. Buffet breakfast catered for all tastes and is served between 6am-10am Mon-Fri, 7-10 Sat/Sun. "

"It was a really nice experience. It was great that we had to take our shoes off at the entrance it really sets the vibe tha this is a true Ryokan. The room was super clean and well thought out. The facilities overall were excellent as well. Onsen was super clean and the Yukatas that they provided were fun and comfortable to wear during our stay. "

"Close to the Train station"

"All was perfect "

"the Spa in the newest building is marvelous."

"Wonderful place to stay "