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"No room service, broken elevators, dirty carpets in hallway, freezing cold showers due to alleged pipe burst, tub was dirty, paper thin walls, concierge doesn’t respond to text or calls when reaching out, and someone was doing bdsm in the hallway. Never, ever again!!!"

"dont stay there"

"Clean, comfortable and close to many attractions "

"Heat was running, but room was still cold"

"Pretty clean not the greatest but definitely nowhere close to the worst. But what I will say though is out of everyone that attended the wedding I went to New York for I had the biggest room. The best room/area for the price without a doubt. "

"A bit of nickel and dining with the amenities fees and confusing restrictions on how and when to use the discounts. "

"Had an absolutely amazing time staying at this hotel. The price was so good. I’m hoping that I’d be able to get a good deal again. I’m going back to New York. This has been my favourite place. This thing in the city so far."

"Excellent customer service, top tier. Was very disappointed with my stay, around 10-11am was a fire outside of the hotel , and made the hallways and rooms smell like burnt fire and trash. I would like to say the concierge was amazing and professional "

"Front desk not one smile! Didn’t feel welcomed at all by the lady that was working the front desk! Beds, terrible. The only great thing about that place was George and housekeeping staff. I stayed next to what seemed a playground. Kids yelling all day next to room 3025"