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Top Okaihau Hotel Reviews

The Duke of Marlborough Hotel

6/10 Okay

"The room was noisy. The desk staff was great but the cleaning people were rude and noisy. I have few chances to rest in my regular life and the cleaning crew made so much noise in the hallway I was unable to sleep in. The rooms themselves are badly insulated, more authenitically old than 4-5 star quality that is claimed."

ASURE Admirals View Motel

2/10 Terrible

"My daughter was contacted after checkout and wrongly accused of stealing body wash and shampoo. The way this situation was handled was completely unacceptable and upsetting for her. This was clearly a mistake on their part, yet instead of taking a moment to check the facts or handle the matter professionally and respectfully, they immediately jumped to accusing her of theft and demanding that she return the items or be charged for them. The tone and approach were rude, presumptuous, and entirely inappropriate. To then question her about why she had not informed staff there was no body wash/shampoo in the room is frankly ridiculous. We stayed for one night only and it was not our responsibility to monitor your room inventory or report missing toiletries that should have been checked by housekeeping before guests arrived. The complete lack of professionalism, basic courtesy, and concern for the upset this has caused does not even seem to be on their radar, just "sorry it was a misunderstanding""