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"Pleasant and polite staff who is helpful."

"We had a lovely stay. The staff were very hospitable and dinner on both nights was a brilliant experience. The private onsens were gorgeous. Highly recommend for a traditional Japanese stay."

"部屋が古くて狭いので2部屋使わせてくれたが不便"

"The entire Roykan was very clean and comfortable. The staff was personable and we had the best time getting to know them and their families. They all were extremely kind and we were most thankful for their friendship."

"It was hard to appreciate the full experience as the staff did not have an English translation for key protocol or amenities (I realise it is noted when booking that staff don’t speak English ) But to move forward and guests to experience the full Onsen experience this would be an enhancement The room was spacious but suffered from condensation and could do with some more up to date Electrical points "

"We Stay with comfortable and really good and traditional Japanese Onsen hotel. Good taste of Breakfast and Dinner. "

"Hallways smelt poorly, carpets are stained throughout the facility. We got the 4 person japanese room (only 2 in the room) and it was adeqaute for us. Outdoor tub included with room can only hold two people, food included with half board was buffet style and wasn't very good, however had a decent selection of western, japanese and chinese cuisines."

"Awanoyu is among one of those onsen ryokans we love the traditional ambience. Its open air spa is exceptional in the natural serenade!!"

"We stayed in this ryokan for a family trip. The city is unknown to non-Japanese people, but the people at the ryokan were so kind and helpful. Sometimes it was not easy to communicate as their English was not the best, but they tried their best to help. The meals were awesome, and the bath places were great as well. We were totally satisfied and I strongly recommend this place."

"Great stay! Large room. Breakfast and lunch were an amazing experience. "

"I don’t believe this accommodation justify the cost if you will stay at this property without dinner and breakfast. I was able to reduce the expense for a night to c. $55 by using Expedia credits equal to $30, but if I didn’t have it, I would recommend to stay another one. Far from the center of Matsumoto Nothing was around the property Nothing would be provided to kids, such as amenities, welcoming tea and snacks, basically. The only nicer point was hot spring with good scene"

"The staff was so hospitable and made us feel welcome and comfortable. The food was the best we ate in Japan, and cooked with love. The outdoor onsen was heavenly. A visit I will never forget."