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"the hotel is beautiful and very historic but the staff was just outstanding with great service. "

"Hotel is a bit dated compared to the other resorts but very clean. We had a three bedroom/ 2 bath suite which had two rooms without a view and the main bedroom with a balcony and view. Kitchen has everything to prepare meals but we had the all inclusive package and didn’t use it. Living room is spacious with an ocean view balcony as well. A lounger on the balcony would have been nice. The service is phenomenal!! Staff everywhere is helpful and friendly. We had mo issues getting loungers by the...

"All staff was very friend and hotel was beautiful, clean, and walkable to town. Had a wonderful experience. "

"Great place to relax"

"Family friendly. Great staff. Beautiful property."

"Good hotel, with great service. "

"It is a nice hotel. I had an incident, I forgot to close the safe and when the house keeping were doing the room, they closed the safe ando told me that I had to call the front desk for the to send some one to open it, so I did and they told me that they could not send anybody until a certain hour. I had to wait several hours until they send someone to open it. It was annoying."

"I highly recommend this hotel "

"The property and staff were incredible. I will stay here again if I go back to Puerto Vallarta."

"Great property and exceptional customer service and cleanliness."