Find Hotel with a Concierge in Penatih

"Staff were amazing! Rita was the first to welcome us, and she was amazing throughout. I don't know how she does that, but with so many people, she remembers guests' names. Breakfast was fantastic! Yunita, the F&B manager was great, and she gave us good recommendations too. Rooms were gorgeous (even though we only slept there) and Mastra (who was looking after our room daily) was funny and proactive. The pool bar staff were brilliant. We can't fault anything there. Loved our stay and would surely come back. "

"Mucha humedad, en las habitación, y un poco de moho, en el baño, todo lo demás excelente "

"Spoke to Expedia rep before check in, they assured we can check in 2 hours early; however, at the property they point blank declined the Expedia rep’s conversation and said it is inaccurate despite showing screenshots. Later on, while ordering food inside the pool, they refused and said there is no security deposit for the room; whereas, upon check in the staff never requested one. Then after walking bare feet from the pool to the reception, they said the security deposit can not be done on Apple Card as it will be deducted. Then after further walking bare feet from the reception to the room and back to get cash, the reception refused to take US Dollars and did not offer a currency conversion as it was “Sunday.” The reception staff then instructed us to walk even further barefoot to Bali Collection and get currency exchanged to put the security deposit which once again, they never asked for at the time of check in. Despite multiple complaints to the hotel management, no apology has been received for this terrible inconvenience. "

"Very comfortable and spacious rooms, staff is super friendy, there is a lot to do at the hotel, swimming pool and water park is very cool, perfect for kids. "

"The rooms were clean, staff are do courteous. Will surely stay there again "

"Excellent "

"One of the best family vacations we have ever had "

"Breakfast fresh and tasty Loved the variety of soups and fresh fruit Clean room comfy bed "

"The pool and outside area is stunning, the gardens are beautiful and the property is right on the beach front which is amazing, the sunsets every night was a highlight. The staff all very friendly and welcoming. One disappointment was the initial room I was put in I had to change to a different one as there was a smell I believe from the aircon which wasn’t nice. Second room ok. Rooms are big with balcony just slightly worn. The entrance to hotel is great and it only took me 15/20 mins to get to the airport which is also convenient. "