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"Asked Expedia for an early check-in and was told it would be after three like it was supposed to be. It was very cold in Chicago and all we wanted to do is get in a room and begin the day. They promised they would call when our room is available and never ever did. So we walked around in cold Chicago waiting for the call that never ever came. Got the room at 6:30 pm and went to sleep a couple hours later. The heater didn’t work and it was freezing in the broom although they did bring blankets up and a tiny space eater the size of a shoebox. It was definitely not worth what we paid. (A Premium price) and feel a partial refund would be in order."

"Great stay, close to all the sighs, hotel was very elegant and well maintained. Rooms were very clean and spaciousz super nice hot shower much needed when returning to the hotel from the cold winter streets. Staff was friendly, drinks and food at the bar were really good! Will definitely return here! I certainly recommend it!"

"Superb location, loved the lake view. Room very comfortable. On the smaller size. Water was lukewarm at 9 am"

"I really enjoyed my stay and the hospitality. Th hotel is close to everything and I walked everywhere."

"Loved this place , great employees. The view was also breath taking. I will definitely be booking here when I go back to Chicago!"

"Everything was great! The breakfast was hands down the best I’ve had and such a cozy experience but it’s only available on weekdays. The only con was that you have to venture out quite a bit to find breakfast on the weekends and everywhere has an +1 hour wait. I will 100% be booking again but it would have to be during the week so I could have that breakfast again."

"Really close to kfc"

"I had a very disappointing experience at this hotel. The room was very old and had a strong unpleasant smell as soon as we entered. The bed was also too short and uncomfortable, making it impossible to rest properly. Because of these issues, we decided to leave after only one hour and could not continue our stay. I would not recommend this hotel."

"It was good "