"This large resort offers stunning views and spacious rooms, but it is severely let down by poorly trained staff and structural issues. While the apartments are massive, they lack a cozy feel. During my stay, I dealt with a leaking toilet and persistent lizard noises that kept me awake every night.
As a multilingual traveler, I didn't expect perfect English, but the staff lacked basic hospitality and communication skills; surprising for a MeliĆ” property, as no one spoke Spanish, Mandarin, or Japanese either.
Location-wise, the resort is in the north, far from the best attractions in the south, though hiring an affordable driver makes exploring easy. Lastly, while the breakfast is generous, the menu never changes and becomes incredibly repetitive."
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