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"The hotel has the potential to be much better than it was. I will start with the positives : - great location , right in middle of old San Juan - 24x7 Open bar which serves tea, coffee, beer and red / white sparkling wine - Vibe in the lobby is amazing and welcoming. Worth noting , there is no elevator available and no help is offered in taking bags up to your room. I got a message after I booked telling me the same but would have appreciated this detail before booking. The rooms on the other end could be “underwhelming” to say the least. You could count the furniture in the room in one hand. The bed did not have a head stand , there was no wardrobe - there was just a wall hanger with a few hangars. There was one small study / dresser and a dresser chair and finally a single sofa. Whilst I appreciate the rustic / old nature of the property it could have been better kept. The bathroom was small basic with a shower area. Overall I feel with little investment the property could be so much better. Oh and finally room service was on demand and when we asked for it we were asked “ what would you like to get done”. Can’t remember the last time I was asked that in a hotel ! I would still give the hotel a 3 star but without some considerable changes would perhaps skip staying there again. "

"What amess"

"Walk to both El Morro and San Cristobal national parks"

"Back again… and the service has never failed me!!!"

"The room smelled musty. It was clean but worn and the beds were uncomfortable. It was average stay. Price point was too high. "

"Room was good. Pool was nice. Restaurant s and bar service terrible. Breakfast was good. Dinner and lunch menu's were seriously lacking. Servers and bartenders dont want to be there. Making it uncomfortable "

"Great location!"

"Beautiful suite! Perfect for traveling with two kids."

"Cuarto limpio, pero las sábanas tenía unas manchas. Lo demás todo limpio. El cuarto no tenía ventanas, pero para nosotros no es problema. Bien ubicado. No tiene estacionamiento."