"The location of this hotel is fantastic, but there are many hotels in the area. We paid extra to enjoy the luxury of this hotel and did not receive the best service. The coffee pods in our room were not replaced nor was the water. One occasion as we passed by our room the housekeeper asked us to unlock it for her as her key didn’t work. I’m unsure how she was going to get in there if we hadn’t passed…. When we pointed out that we had not received exemplary service, we received two coupons for...