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Illusion Xpress (Attraction Hotel Deluxe)

3.5 star property
Hotel with free breakfast, 7-minute walk to Playa del Carmen Main Beach

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BFH ATTRACTION Deluxe Hotel in central Playa del Carmen offers local cuisine for breakfast and a snack bar for all-day cravings. Guests can relax by the outdoor pool or enjoy terrace views. Attentive staff provide luggage storage and concierge services to enhance the stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, laptop workspace

Standard Twin Room

8.0 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
TV
Ceiling fan
Hair dryer
Private bathroom
Rainfall showerhead
Minibar
Satellite channels
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Quadruple Room

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
TV
Ceiling fan
Hair dryer
Private bathroom
Rainfall showerhead
Minibar
Satellite channels
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room, Ocean View

Double Room, Ocean View | Minibar, in-room safe, desk, laptop workspace

Double Room, Ocean View

Highlights

Patio
Air conditioning
TV
Ceiling fan
Hair dryer
Private bathroom
Rainfall showerhead
Minibar
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

Highlights

Air conditioning
TV
Ceiling fan
Hair dryer
Private bathroom
Rainfall showerhead
Minibar
Satellite channels
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Calle 6 entre Avenida 15 y Avenida 20, Playa del Carmen, QROO, 77710

What's nearby

  • Central Square - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Mercado Los Portales - ‬1 min walk
  • ‪Café Andrade - ‬2 min walk
  • ‪Yum Yum - ‬2 min walk
  • ‪La Brocherie - ‬1 min walk
  • ‪Lost Tiki - ‬1 min walk

About this property

Illusion Xpress (Attraction Hotel Deluxe)

Hotel near Quinta Avenida
Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Illusion Xpress (Attraction Hotel Deluxe) provides free continental breakfast, a terrace, and a snack bar/deli. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers
  • An elevator, smoke-free premises, and a front-desk safe
  • Luggage storage, concierge services, and tour/ticket assistance
  • A 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Illusion Xpress (Attraction Hotel Deluxe) feature perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and hair dryers
  • 32-inch TVs with satellite channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Similar properties

Comfort Room | View from room
Illusion Boutique Hotel
  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
7.6 out of 10, Good, 818 reviews
Illusion Boutique Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 120 per day)
  • Street parking available

Food and drink

  • Free continental breakfast available daily 8:30 AM to noon
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Low-height door lock
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-width doorways

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: MXN 33.94 per person, per night. This fee does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: MXN 120 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, window guards, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Xcala Illusion Express Hotel Playa del Carmen
Xcala Illusion Express Hotel
Xcala Illusion Express Playa del Carmen

Frequently asked questions

Does Illusion Xpress (Attraction Hotel Deluxe) have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

Is Illusion Xpress (Attraction Hotel Deluxe) pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Illusion Xpress (Attraction Hotel Deluxe)?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Illusion Xpress (Attraction Hotel Deluxe)?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Illusion Xpress (Attraction Hotel Deluxe) located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Playa del Carmen Maritime Terminal. Mamitas Beach and Xenses Park are also within 6 mi (10 km).

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Illusion Xpress (Attraction Hotel Deluxe) Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 143 out of 343 reviews
Rating 8 - Good. 91 out of 343 reviews
Rating 6 - Okay. 44 out of 343 reviews
Rating 4 - Poor. 25 out of 343 reviews
Rating 2 - Terrible. 40 out of 343 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Liked: Staff & service, property conditions & facilities
Great place near everything
Stayed 3 nights in Jan 2024

10/10 Excellent

Radomir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Room with Confort King bed! Very clean! I'm Coming Back for Sure. Hotel Stuff very helpful! Super Nice! Not too Far walk to the beach! Fantastico!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, especially Edwin who took a lot of time to help us with our many questions and Ally who went out of his way to help when we had some issues. My family felt at home at BFH, mostly because of them and that convinced us to come back in the near future. Steve Lafreniere and Marcela Jimenez
Stayed 5 nights in Aug 2023

4/10 Poor

MASOUMEH

Liked: Staff & service
Disliked: Cleanliness, amenities
I think the biggest weak point of this hotel is its restaurant and breakfast. It is far from the hotel and not enough proper and acceptable. It is very poor. Also, the pool of the hotel is very small and its water doesn't clean regularly.
Stayed 5 nights in Feb 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service

AVOID!

Upon our arrival to the hotel, my reservation was cancelled as there was no rooms available. The hotel hasn't processed our refund yet and it is not replying to us or hotels.com. Avoid booking with this hotel.
Stayed 2 nights in Oct 2023

2/10 Terrible

Dave

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was usually no water at all. So no showers or using the toilet. Very noisy hotel. Staff starts making noise at 7am waking people up and not to mention the people who stay theyre! Only 2 towels per room. Not at all a 4 star. More like. 2.
Stayed 7 nights in Jan 2024

4/10 Poor

Bruce

Disliked: Amenities, property conditions & facilities
When I arrived at the front desk the guy was using the computer, but didnt have a second to look up and greet me. He continued doing his thing for a minute or two then finally acknowledged me. To me, the first impression is super important so if it were me behind the desk I would have stopped for a second to greet the guest and tell them that I would be right with them. I would have been more than satisfied with that. It's those little gestures that make the difference. The room was small, but clean and decent looking. The bed and pillows were rather firm for my liking, but ok. I ended buying a pillow at Mega store for $15 which helped. Hotel only provided light sheets and no heavier bed cover which I found inadequate. Shower was plenty strong must say, however, there was no water on 2 separate days. Room came with a small fridge, but it only worked while you were in the room because you have to insert your room key into an electronic reader each time you enter your room which activates power. So you can't store food in it during the day when you are gone because it will go bad. That didn't make much sense. Like clockwork, a rooster next door would "cockldoodldoo" early every morning endlessly. Not to mention 2 lil dogs would bark all day and night pretty well everyday. Also, there is hostel across the street that hosts late night parties every couple of days so I recommend earplugs if you want to actually sleep. Ok, I get it, it's a party town. Won't return.
Stayed 12 nights in Dec 2023

8/10 Good

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in room 303, the hotel was clean when I first went to check in. The lady behind the counter although having limited English was very polite (my fault for not learning Spanish) in a Spanish speaking country. The hotel room was clean and my bed was made every day for me. The only thing I have to mention which made it not a comfortable stay was the bed after a couple nights started to hurt my back as it was a very hard mattress and the pillows were okay. The other thing which confused me was when I took a shower for the first couple times it was cold because hot left cold right so, I had a couple cold showers.. not to bad being as Mexico is a hot and humid country but then after turning the dial to the right it went hot so bare that in mind. Also the breakfast is located in the illusion boutique hotel which is a 5 min walk at best however for a guy that likes to eat I'd say not the best portion size. But overall its a nice hotel if you are on a budget. Top tip: TAKE EAR PLUGS! Very noisy at night.
Stayed 5 nights in Oct 2025

8/10 Good

WENDELL

Liked: Staff & service
I would like to make a new reservation from September 24 through October 4. I would like to have room 408 if possible. Thank you. Wendell Day
Stayed 8 nights in Aug 2025

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service bad breakfast bad swimming pool
Stayed 4 nights in Sep 2025

10/10 Excellent

JUAN HERNANDEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Aug 2025

10/10 Excellent

Bouchra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Patricia was wonderful she did make sure that my stay in wonderful Thank you Patricia
Stayed 6 nights in Jul 2025

6/10 Okay

Virginia

Liked: Property conditions & facilities, room comfort
pero se notaba que están bastante gastadas y no las cambian con frecuencia. Las sábanas sí estaban en buen estado. En resumen, lo elegiría solo por la ubicación y la atención del personal; el resto no me pareció tan bueno.
Stayed 4 nights in Jul 2025

4/10 Poor

Adrian

Liked: Staff & service, amenities
Detalles en los baños, la alberca no funcionaba, cobros no esperados
Stayed 5 nights in Aug 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and spacious. Tasty breakfast sandwiches . Only thing, the safe is not so safe. Technically anyone would be able to open it.
Stayed 6 nights in Apr 2025

6/10 Okay

Amanda Rose

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
My condo was under renovations for the pool this week so I was looking for somewhere nice to stay for the night that had a pool. Upon checking in I went to the rooftop pool to realize there’s no water in the pool and that it was in fact also under maintenance this is very disappointing and I checked out immediately I Feel like I wasted my money. You should be letting people know before they book that the pool is not in use.
Stayed 1 night in Jun 2025

4/10 Poor

javier

Liked: Cleanliness, staff & service, room comfort
pues lo que ofertan no lo encontramos, en el sitio web decia que teniamos acceso a playa y camastros, pero nos comentaron que eso era en otro hotel
Stayed 2 nights in Jun 2025

6/10 Okay

Sonia

Liked: Cleanliness
Pobre mantenimiento de la estructura. Lugar céntrico. Personal muy amable
Stayed 5 nights in May 2025

8/10 Good

Cláudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel itself is nice! Close to the fifth avenue and the beach, so location is amazing! The only bad part is that next door there is a club so the music is very loud until late and it’s hard to sleep. Otherwise, everything was great!
Stayed 3 nights in Apr 2025

8/10 Good

Yelitza

Liked: Cleanliness, staff & service
El hotel es pequeño, está en una área cómoda para caminar. Las atenciones buena.
Stayed 2 nights in Apr 2025

8/10 Good

nelson

Liked: Cleanliness, staff & service, property conditions & facilities
To dark my room
Stayed 1 night in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, excellent location. Very clean, friendly staff. Will stay again
Stayed 8 nights in Mar 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Hotel economico

Excelente ubicación, cerca de 5ta Avenida para comer lo mejor de comida mexicana y platas hermosas. El hotel tiene toallas tan viejas que se ven grises. La regadera necesita limpieza , no sale agua 100 %. Un gallo atrás del hotel gritando toda la madrugada y ruido de música y huéspedes platicando en los pasillos a media noche. La atención de los chicos de la administración es excelente, pero doy un cero al desayuno, son unos sándwiches muy austeros y café. Las instalaciones están renovadas y es económico. Si no te importan los ruidos y toallas grises que un tiempo fueron blancas, es un buen lugar económico para estar.
Stayed 5 nights in Mar 2025

2/10 Terrible

Karla Marina Limon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El elevador no funciona, ponen medio papel de baño el agua está fría, hacen trabajos de reparación de madrugada, el desayuno es terrible son sándwich de atún o jamón pero súper delgado el jamón el pan duro y el queso terrible, son muy lentos incluso para entregar la habitación, la alberca está muy sucia y en el último piso y como no funciona el elevador ps es pecimo la alberca está muy chiquita, la llave de la habitación es solo una así q cuando la retiras se apaga el frigobar, de nada sirve, nunca hay internet, los televisores son marca Sansui, así q no permite descargar solo Netflix el YouTube no lo reproduce aparte del internet q se va y viene y es lento, las camas están muy sucias, y duras son incómodas, escuché varias personas quejándose de lo mismo, en pocas palabras una muy mala experiencia
Stayed 7 nights in Feb 2025