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"Simple clean and lovely staff"

"Let me start out by saying getting to the Hotel is not the easiest. The hotel will send you a message telling you to call when you get to the area and they will guide you in a GPS will not navigate inside the city. What the message should include is "Via Vittorio Veneto, 44, 70022 Altamura BA, Italy" this is the entrance. The hotel itself is gorgeous, the staff is friendly and helpful. Valet parking is very convenient. We were in room 102 for 5 nights. The bed mattress felt like we were rolling out of bed. There is a closet but limited drawer space for 2 people. The bathroom is large for Italy but again limited essential could use a few more towel bars and soap holders in the shower. I know I am an American used to everyday pleasantries. All in all we had a good time and would stay again if in the area."

"The property is clean and looks like its been updated, but i don't think it could be classed as a 4 star. The staff were not that friendly or helpful. Asked to see the spa before paying to use it, and initially this was declined, but eventually allowed to see it (no one was using it at the time). The breakfast was good. General service at the bar was ok. Definitely would not recommend eating in the restaurant for dinner."

"Very nice modern place "