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"Met by Sonia in reception who was just so very helpful. Hotel provided us with bikes to explore the town. Such fun. Then Ricardo helped us get tickets to the Puccini concert in the San Giovanni. We loved Lucca and it was in no small part owing to the lovely people we met in the hotel and in the city. "

"Return visit after 6 years and hotel as good as we remembered. "

"Great location, great staff"

"Loved our stay and looking forward to coming back in 9 days time. Probably the friendliest and most welcoming hotel that we have ever stayed in, staff are a real credit to you. "

"We loves our stay, everybody was really friendly! "

"Overall excellent "

"Grand hotel Cappuggi did not disappoint. I stayed with my 3 children for 10 nights end of june , start of july. Very reasonably priced 4* hotel experience haf by all. A little out of town (2 miles) but free shuttle bus (or taxi if not available) shows excellent customer care. Receptionists very helpful, cleaners nice and cheerful. Fabulous swimming pool essential in 38° temperatures. Football and tennis available. Ball provided keeping my boys well entertained. Thiroughly recommend this hotel as a point from where to explore Tuscany and further afield. "

"Friendly staff"

"Wonderful staff and loved the free parking. Easy to get to and very clean and quiet"