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"Clean pool, staff excellent and very accommodating. Would definitely go back again"

"The AC worked really well in the room if youre concerned. There are a lot of stairs so be aware but otherwise its a great location. "

"Great Hotel with a great location. Ubers and taxis are easy to get in this location and they were not expensive. Overall, it is a very nice property in a central location that makes getting around Kingston very easy. Our room was spotless, and I particularly enjoyed the oversized soaking tub in the bathroom. The included breakfast was delicious. Even though the hotel is lovely, I did encounter some service issues that were disappointing, especially coming from a 30-year career in the hospitality industry. On our first morning, someone attempted to enter the room at 7:30 AM without knocking. Ofcourse they didnot get in because the double lock was on along with the door chain. Later that morning, there was aggressive banging on the door by staff, which felt unprofessional. Additionally, I had a very unpleasant encounter at the beverage station where a staff member was quite rude and sarcastic when I was simply deciding on a drink. In a space where guests and staff share a narrow walkway, more patience and courtesy are required. On a positive note, several staff members were exceptional and truly understood hospitality. The front desk agent who checked us in, the bartender at the rooftop bar on our first night, and our waitress during dinner were all patient, professional, and kind. These individuals are the reason I would consider returning. With a bit more focus on consistent customer service training, this would be a 5-star stay."

"Initially i was thinking that I would definitely book this hotel again and would also recommend this hotel to my friends and family. I was shocked when I went to check out and I was told I had to pay US150.00 to use the bathroom that obviously had a leaking problem before we were assigned the room.. We were told that we broke a pipe underneath the kitchen sink which was a blatant lie.. Even if a pipe was broken outside of the bathroom how could that be the customers fault??As a customer I should be able to simply use the shower without fearing I might break a pipe located elsewhere in the hotel room..that problem had absolutely nothing to do with us and therefore that decision wasn't fare to me at all I was very disappointed and therefore could never ever recommend anyone to stay here.. that's it for me "

"Very authentic Jamaican experience. Staff was very warm and friendly."

"I had an excellent experience here and definitely plan on coming back again and again! The overall vibe and quality of the place are top-notch. There were just a couple of small things that could be improved for an even better stay: • Amenities: I wasn’t a huge fan of the provided body wash, so I’ll probably bring my own next time. • Comfort: The pillows were a bit too flat for my liking. The only real issue I encountered was during an early departure. Since it was during "dog watch hours," the gate was locked for vehicle access. I tried calling the office number, but no one answered. I eventually had to knock on the security room door several times before the guard was able to come out and open the gate. Despite that bit of friction at checkout, I really enjoyed my time here and look forward to my next visit!"

"I enjoyed the 3 days spent at this hotel,very close o the beach and to vist places of interest."

"I had such a great trip! Would like to stay at one of the renovated rooms next time though. But the beach is like no other and the staff are amazing! "

"Ideal location, walking distance to the town "