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"So disappointed with our very expensive room with terrace. Bilbao is wonderful and the view from the room was spectacular but there were lots of little details that let the experience down; there was a cigarette burn on a cushion on the terrace chair, another large burn mark on the bathroom sink surround (hot hair tongs?), the planting on the terrace was looking very sad and eaten by bugs, a raucous party on first night in the room next door, scraping sounds of furniture from 6am which were from the breakfast terrace directly above. It’s not what we expected from a 5 star hotel and certainly not for the price. "

"Went in to my room and the air conditioner was not working and the room extremely hot. I called the front desk but nobody answered. Service is terrible"

"Amazing stay. Hotel is in such a Central location but in a nice quiet street. Staff were super friendly and helpful at all times. Room was fabulous and shower was brilliant. Everything was top Class and would highly recommend."

"Very convenient location. Hotel is very clean and staff is friendly and helpful"

"This hotel quietly meets the needs of its visitors, from the well planned rooms, fabulous breakfast, of which there are three levels, to the honesty bar, a comfortable place to sit and read through art books. The staff on the desk could not be more helpful. Location opposite the Guggenheim museum and outdoor snack bar couldn’t be better. Without hesitation we’d stay here again. "

"Was a really great breakfast selection, rooms very clean & central "

"Great stay ! Very convenient location and friendly staff"

"Room was clean, spacious and modern, coffee machine and city view. Excellent breakfast buffet and sensational gym: a lage, well equipped modern training facility. Public transport directly in front of the hotel. Large car parking, although network connection (needed for EV charging) is poor on parking level -4 and definitely needs improvement. Otherwise, the many EV charging spaces are worthless…"

"Check in was easy & very friendly staff, Bar staff we very friendly, rooms were clean but a little small & not enough hangers & no cupboard / draw space. Reception lounge area was fabulous & great 2 sit & relax & have a drink. Bit out of it but Metro just around the corner & only 1 stop to old town, get a metro card as it is so cheap & easy to use. "