Find all hotels by Occidental in Puerto Plata

"Hi this trip was not the best experience at all. In confresi resort most of the staff have attitudes, all room service was the worst, phone didn’t work, the jacuzzi has mold in jets, there was no hot water to our room for 4 days we asked to get changed to another room they said sure and never switched us, there food was getting almost everyone sick even the fruits were rotten in the buffets, our room door was broken and they left us out the room for hours then got us in and never fixed the door we needed assistance everyday to get in our own room. It was a horrible experience I would never go back to a place like this. No help whatsoever all out bad time for a man that travels at least 5 times a year worst place ever do not go."

"*No Air conditioner in the room Condensation in entire ceiling was dripping water on top of bed and clothes Food got me sick "

"It was not clean and the room had a lot of ants and mosquitoes. We got bit while sleeping. The food is a hit or miss. The breakfast was not good at all but dinner was good. The staff was very rude and the customer service was even worse. They did not even greet me and left me standing while she was on the phone and then was making pretend that she was busy and made me stand there for 5 minutes until I told her you want me to sit or stand here. She said wait 2 minutes please. Not friendly at all with a nasty attitude!"

"Room : 3.5/5 Amenities: 3/5 Buffet : 3/5 Mexicano : 1.5/5 Italiano : 1.5/5 Service : 4/5 Check in : 1/5 Prestige upgrade package: 1/5 A SCAM !! "

"Muy buen servicio y todas sus amenidades"

"This was a very pleasant place to stay, very beautiful"

"The first room we had smelled moldy and unclean staff at the counter offered to change the room for a better one for exchange of an $80.00 fee. That room was 1105 which had air conditioning problems it took them four days with the promise to send some one to resolve the issue and no one showed up after speaking with a supervisor on the fourth night we were change to another room again Room # 1335 which was in better condition only to be engrossed with a cockroach walking across our table at the buffet I made a formal complaint at the resort and with all do respect we are very disappointed and we want a refund of our stay at this resort"

"Bad checking"

"Place was better than last time"