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Bakour Punta Cana Suites

5.0 star property
Luxury hotel with 3 restaurants and 2 outdoor pools

Choose dates to view prices

Photo gallery for Bakour Punta Cana Suites

2 outdoor pools
2 outdoor pools
Poolside bar
Reception
Dining room

Popular amenities

  • Bar
  • All inclusive
  • Breakfast included
  • Pool
  • Gym
  • Room service
The current price is AED 443
AED 522 total
includes taxes & fees
4 Aug - 5 Aug

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Suite Familiar (2 adultos)

Living area

Suite Familiar (2 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 2
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Junior Suite

2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Junior Suite

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Deluxe Familiar (2 adultos)

Living area

Suite Deluxe Familiar (2 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 2
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

Suite Familiar (3 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
3 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 4
  • 4 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Junior Suite (3 adultos)

2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Junior Suite (3 adultos)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Suite Familiar (3 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
3 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 5
  • 4 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Junior Suite (Uso Individual)

2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Junior Suite (Uso Individual)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Suite

Living area

Deluxe Suite

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 3
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite (2 adultos 1 niño)

2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Deluxe Suite (2 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Suite Familiar (3 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
3 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 3
  • 4 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite (3 adultos)

2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Deluxe Suite (3 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite Deluxe Familiar (4 adultos 1 niño)

Living area

Suite Deluxe Familiar (4 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite

2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite (Uso Individual)

2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Deluxe Suite (Uso Individual)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 1
  • 1 King Bed

View all photos for Suite Familiar (3 adultos 2 niños)

Living area

Suite Familiar (3 adultos 2 niños)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Familiar (2 adultos 1 niño)

Living area

Suite Familiar (2 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 3
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Deluxe Familiar (2 adultos 3 niños)

Living area

Suite Deluxe Familiar (2 adultos 3 niños)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Familiar (3 adultos 1 niño)

Living area

Suite Familiar (3 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Deluxe Familiar (3 adultos 2 niños)

Living area

Suite Deluxe Familiar (3 adultos 2 niños)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Familiar (3 adultos)

Living area

Suite Familiar (3 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 3
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Familiar (2 adultos 2 niños)

Living area

Suite Familiar (2 adultos 2 niños)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Familiar (4 adultos 1 niño)

Living area

Suite Familiar (4 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Deluxe Familiar (3 adultos 1 niño)

Living area

Suite Deluxe Familiar (3 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Junior Suite (2 adultos 1 niño)

2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Junior Suite (2 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Bathrobes
Laptop workspace
  • 43.0 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Deluxe Familiar (4 adultos)

Living area

Suite Deluxe Familiar (4 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Familiar (4 adultos)

Living area

Suite Familiar (4 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Deluxe Familiar (5 adultos)

Living area

Suite Deluxe Familiar (5 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Familiar (2 adultos 3 niños)

Living area

Suite Familiar (2 adultos 3 niños)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Familiar (5 adultos)

Living area

Suite Familiar (5 adultos)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 5
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Deluxe Familiar (2 adultos 2 niños)

Living area

Suite Deluxe Familiar (2 adultos 2 niños)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 4
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Suite Deluxe Familiar (2 adultos 1 niño)

Living area

Suite Deluxe Familiar (2 adultos 1 niño)

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Hypo-allergenic bedding
2 bedrooms
Hair dryer
Bathrobes
Laptop workspace
  • Sleeps 3
  • 2 Large Twin Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

About the neighborhood

Map
Carretera Cabeza de Toro, Punta Cana, 23000

What's nearby

  • Coco Bongo Punta Cana - 5 min drive - 4.3 km
  • Catalonia Caribe Golf Club - 5 min drive - 3.6 km
  • Downtown Punta Cana - 5 min drive - 4.6 km
  • Cabeza de Toro Beach - 6 min drive - 4.5 km
  • Bavaro Beach - 16 min drive - 11.2 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 15 min drive

Restaurants

  • ‪The Cut - ‬3 min drive
  • ‪Lobby Bar - ‬5 min drive
  • ‪Yuca - ‬4 min drive
  • ‪Windows Restaurant - ‬4 min drive
  • ‪Bar El Palmeral - ‬7 min drive

About this property

Bakour Punta Cana Suites

Luxury hotel near Downtown Punta Cana
Take advantage of free breakfast, a coffee shop/cafe, and laundry facilities at Bakour Punta Cana Suites. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to 2 bars and a 24-hour gym, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Other perks include:
  • 2 outdoor pools
  • Free self parking
  • Concierge services, a 24-hour front desk, and smoke-free premises
  • An elevator
Room features
All 73 rooms feature comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and free stocked minibars.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Showers, hair dryers, and shampoo
  • Daily housekeeping and desks

All inclusive details

All-inclusive room rates at Bakour Punta Cana Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Land activities

Fitness facilities

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Spanish

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  • Breakfast included
  • All inclusive
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8.2 out of 10, Very Good, 3,598 reviews
The price is AED 693
AED 817 total
includes taxes & fees
Aug 24 - Aug 25
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free breakfast available daily 7:00 AM to 7:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Things to do

  • 2 outdoor pools
  • 24-hour gym

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between midnight and 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-in fee: USD 50 for check-in between midnight and 2:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

Property is also known as

Bakour Punta Cana Suites Hotel
Bakour Punta Cana Suites Punta Cana
Bakour Punta Cana Suites Hotel Punta Cana

Frequently asked questions

Does Bakour Punta Cana Suites have a pool?

Yes, this property has 2 outdoor pools.

Is Bakour Punta Cana Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Bakour Punta Cana Suites?

Self parking is free at this property.

What time is check-in at Bakour Punta Cana Suites?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available from midnight– 2:00 AM for a fee of USD 50.

What time is check-out at Bakour Punta Cana Suites?

Check-out is at noon.

Are there all-inclusive benefits at Bakour Punta Cana Suites?

Some rate plans available at this property are all-inclusive.

Where is Bakour Punta Cana Suites located?

Situated in Punta Cana, this luxury hotel is within 3 mi (5 km) of Bavaro Adventure Park, Cabeza de Toro Beach, and Coco Bongo Punta Cana. Downtown Punta Cana and San Juan Shopping Center are also within 3 mi (5 km).

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Bakour Punta Cana Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 29 out of 50 reviews
Rating 8 - Good. 7 out of 50 reviews
Rating 6 - Okay. 7 out of 50 reviews
Rating 4 - Poor. 2 out of 50 reviews
Rating 2 - Terrible. 5 out of 50 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

shida

Liked: Cleanliness, amenities, property conditions & facilities
Quiet place, friendly staff, good food ..
Stayed 5 nights in Jun 2025

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, just because of the beach ..
Stayed 7 nights in Jul 2025

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort , peaceful and wonderful staff my our Birthday a day to remember.
Stayed 5 nights in Jun 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Property is great!. The servers, The coffee maker guy, ppl at the front desk (Juan Carlos), bartenders. Everyone here cares b the guests. Best hotel everrrr at Punta Cana!. Will miss u all, thank you. Gracias a todos, la pasamos de 10, mejor hotel, 5 stars, Ms Lopez and Family❤️🥰, god bless u all!
Stayed 5 nights in Jul 2025

4/10 Poor

Nebin

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A/C in the rooms not effective. Food and Liquor Choice of Variety very limited. Other than the pool not other facilities for activates. No working phone to the reception, poor wifi, limited food menu and Varity, feels repeating the same thing over and over. Staffs are very good, big rooms, no idea why a full kitchen for a all inclusive resort.
Stayed 5 nights in Jul 2025

6/10 Okay

Deon

Liked: Cleanliness, staff & service
It was average
Stayed 1 night in Jun 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best place in punta cana.

One of the best places in punta cana. The service was great the staff was great the food was great e everything was great.
Stayed 3 nights in Mar 2025

8/10 Good

marguita

Need more of a night life
Stayed 6 nights in May 2025

10/10 Excellent

Aareanna T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time out of the country and staying here made my birthday great. They are so welcoming and and had great hospitality. I know the resort was new but I’m glad I have it a chance. It was everything I imagined it to be.
Stayed 3 nights in Apr 2025

2/10 Terrible

Shenika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a 5 star resort, no entertainment and be prepared to eat only at the small buffet
Stayed 7 nights in Feb 2025

10/10 Excellent

Daylin Santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythins was perfect
Stayed 5 nights in Feb 2025

10/10 Excellent

Benedict

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this resort, had a great time. Staff are all friendly and helpful. Room had an issue with the shower draining. For only having 1 buffet, the food was great! They change up the menu every night so we had something different every time we ate which was very nice. The private beach is amazing, pool is very clean. Only thing we had issues with was the gym, equipment can use upgrading.
Stayed 6 nights in Apr 2025

6/10 Okay

Ever

Liked: Staff & service
Staff was great . Rooms were nice and clean. Buffet food was ok not a 5 star options. Biggest issue in the resort are the flies everywhere in the buffet area... not healthy at all.... and seem no one care about it . Food flying around the food not a 5 star rating . 1 star at best ..overall if your looking to relax and stay in the resort this is the place.
Stayed 6 nights in Feb 2025

2/10 Terrible

Laurin

Liked: Staff & service
Disliked: Property conditions & facilities
nothing like the pictures. there’s ongoing constructions which is really loud during the day and you only have access to the buffet. there is no 24/7 room service they lied
Stayed 5 nights in Feb 2025

6/10 Okay

Fidel

Liked: Cleanliness
Poor repair bathroom shower did not work even after sham repairs and the repair guy never came back for 3 days until I checked out, never offered another room
Stayed 4 nights in Apr 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Really expensive rate for a poor quality hotel. Staff was really, really nice, but no si-do in the rooms, telephone lines are not connected either. Water cuts are no hot water episodes. Lot of had works during the day outside. Was not easy to chill by the pool when workers are site, working and yelling. Restaurant was good and restaurant’s staff was super nice.
Stayed 6 nights in Feb 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please send full refund. No running water left after the first day
Stayed 5 nights in Feb 2025

2/10 Terrible

Andrea

Disliked: Staff & service, property conditions & facilities
This property was not ready to open for recent closure and renovations. Most days no hot water, 1 day there was NO running water. Very limited food and NOT all inclusive as they advertise. Front desk staff very rude and unaccommodating to their lack of water, hot water, food, services. Very little Wi-Fi, only worked in select areas of the small resort. Rooms were clean but many features not working or broken. Food service staff was the only positive, they were at least friendly and tried to accommodate.
Stayed 5 nights in Feb 2025

8/10 Good

Athena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

INTERESTING.....

The staff, facility and experience was wonderful. There was some issues with the room which took two days to fix but they were fixed. The hotel website boast of a disco, gym, night entertainment and daily activities. NONE OF WHICH ARE TRUE. Though the main building is beautiful and the staff can offer connections/ contacts for where to find entertainment, the hotel is currently under construction. Also, your sharing the space with local tenants who live or reserved a bnb. There are two restaurants on site. The Japanese one is NOT apart of the inclusive experience. The other serves B-L-D at specified times and closes at 10pm for the day. You can get food from a bar by the pool until 11pm. There are PLENTY of activities to do AT A COST. Overall, the Bakour was nice. Can't wait to see it once it's complete.
Stayed 4 nights in Feb 2025

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff and property was nice itself except being that the property is new, not alot of amenities were not working. I stood for four nights, it was suppose to be a suite with a jacuzzi and a balcony. Unfortunately we got to the room and did not receive the room we booked. We spoke with the front desk and a few hours later got our suite with our balcony and jacuzzi. The manager did let us know that this room has some complications to it, as in our shower drain did not work so our whole bathroom was flooded.. Also our jacuzzi did not fill up for our first two nights and also had to let us shower in another room so it was a huge inconvenience! Now I would say, the last two nights were better, our shower drain was working pretty good. Now as for the jacuzzi, it was freezing and once we turned on the jets it was very soapy and started to over fill so much that the water and foam was spilling off the balcony and we were slipping around to turn it off. Apparently we’re being refunded for just one night but no update has been communicated.
Stayed 4 nights in Feb 2025

10/10 Excellent

SARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful 7 day stay at Bakour. This was our 2nd visit to this resort but first under the new management of Bakour. The resort is so quiet and peaceful. Our stay was incredibly relaxing. The pool area is gorgeous. It offers plenty of chairs and some poolside cabanas. There is a bar at each end of the pool for drinks. The Oceanside bar has snacks and drinks. The waitress at that bar was fantastic. She is so friendly and attentive. The beach is fantastic and very clean. Plenty of beach chairs and cabanas on the beach. There are a few vendors on the beach. They are very respectful. We enjoyed dinner at the Japanese restaurant one night. It currently isn’t part of the AI plan but we’re told that will change soon. It was an incredibly affordable meal. We had 2 appetizers and 2 entrees for $40. The food there was delicious. Carlos is a super friendly and attentive server there and also bartender during the day. Thanks, Carlos! The buffet was kind of hit or miss. Honestly, this has been my experience at other resorts too. I don’t expect much from the buffets. They do have an omelette station in the mornings, fresh fruit, and great coffee. The staff are amazing! I wish I’d caught everyone’s names. Kayla, Roberto, maria, Jovany, Tomas, “Land Rover”, Carlos. Everyone is so attentive and kind. We will definitely be back.
Stayed 7 nights in Feb 2025

2/10 Terrible

Sneza

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel just opened the last few months, we could not find any reviews and took a chance since it was supposedly a 5 star. We went with an open mind. I would have been happy with the basics. There is only one restaurant that was part of the all inclusive and it was not very good. I would have been ok with it if everything else that happened, didn't happen. There is a Japanese restaurant on the resort but it is not included. The staff are rude and not trained in hospitality at all. The first night, there was music coming from somewhere in the neighborhood- so loud, unbelievable , until well into the night. We woke up in the morning and there was no running water, no flushing toilet, can not wash your hands. The manager was of zero help. We were only there for an extended weekend, and the manager told us that the water may be shut off in the hotel for the entire time. He was not offering anything, not a thing to compensate. We went back to our room, and the staff thought it would be funny to cancel our room cards. We had to find the maid to let us in, and we decided that we could not stay there another minute. We booked elsewhere, and called a taxi. It cost us a small fortune to book another place , but we felt that it was impossible to spend another minute in a hostile location, with no support and no sanitation.
Stayed 5 nights in Feb 2025

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención, muy familiar, privado, atención execelente se lo recomiendo a toda mi familia
Stayed 4 nights in Jul 2025

10/10 Excellent

Dahiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desde la llegada, Kimberly nos hizo sentir queridas, tuvimos una mala experiencia en otro hotel y ella hizo todo lo posible para que nuestra estadía fuera perfecta. A las 10am ya nos tenía una habitación lista. Siempre se mantuvo en comunicación, nos hizo la reservación en el restaurante italiano, en general le doy un 20/10! El personal fue perfecto, quiero destacar a Ingrid, Juan Carlos y Junior del restaurante que nos trataron como reinas. Es un lugar perfecto y tranquilo.
Así no recibieron
Stayed 1 night in Jul 2025

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All you need to stay inside the property.
Stayed 1 night in Jul 2025