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"To call this a 5 star Shangri-La is a not accurate. After checking in to our paid upgraded room we noticed the AC wasnt working in the bedroom (had a big room with seperate living room). the engineers arrived and quickly fixed so that air was coming out, however we notice that it was not cool air but just natural air as they call it. keep in mind this is in end of May where temperatures are between 22-28 degrees outdoors with the sun constantly on the rooms. I was told that cooling would not be...

"My family and I had a wonderful time. I was especially impressed with two of the managers - Gevin and Eason who spoke English very well and looked out for us during our stay. "

"The view was tremendous (when the skies were clear), the room was quite clean and comfortable and the staff were helpful. "