"Two of the facilities were closed .resistance pool and hot tub
No prior warning of this
Plumbing was noisy letting water runaway in the bathroom sink resulted n some very loud gurgling.
Breakfast staff seemed inexperienced
We had to request toast then jam neither was offered.
We felt this should have arrived with the hot drinks drinks or at least offered
Bathroom worn
Eg cistern button had a missing piece
Shelf under sink marked
Bath panel is needing replaced
Bathroom door was chipped
The bedroom floor was uneven which can be expected for an older property however there was a distinct hole/depression around the foot of the bed which could be a trip hazard.
A car alarm went off several times in the night and again at 6 am. I feel the staff should have located the owner and asked them to address the issue ie disable the alarm
The car was directly under our window.
We requested a latte at breakfast this was an extra charge and was brought by the breakfast waiter and yet there was a small service charge for this. I felt this was little bit miserly. I could have asked for the charge to be removed but i just left it on the bill
These things did not spoil our trip we just felt they should not occur in a 5star hotel.
The room was clean and tidy and warm
The bed was very comfortable.
The location is amazing the ambience was very good just let down by these few things
We will return next year due to a booking error on my part hopefully things will be addressed."