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"Exceptional service all around!"

"It would have been a perfect stay if not for certain things that reflected the lack of care in a hotel that could have been great. This boutique hotel was nestled in nature - and was a lovely stroll to the closest village with food options galore, parks, quaint shops & market stalls that you could lose yourself in. Our disappointments: We entered the room & kicked off our shoes to find our feet immediately coated with dust. The toilet was dirty - the cleaner literally missed a yucky spot. The door handle fell off and we realised that the handle was attached loosely, which meant that the room was not secure. We brought the handle to the reception desk twice, and it was on the second day that the door was fixed. On the second day, we came back to a room that was half made - the sheets were haphazardly thrown over the bed and still creased from the night before. The staff service was very inconsistent. We had one friendly receptionist and the rest of them looked either bored or grim. I read the mostly amazing reviews about this hotel, hence I booked the room. It was quite disappointing. "

"Great stay!"