Find hotels near Reno Arch, Reno from AED 209

"Clean rooms, friendly staff"

"Good"

"Added fees. So be careful at checkout. Room was clean and large. Shower door did not shut fully. Shower head less the great"

"Night staff were not pleasant to deal with. They hen trying to just ask what the noise was at 11pm, all they said yeah yeah we know your the 17th complaint. Doing research found out it was sound testing next door, which is not necessary at that hour. Really should mention to people when checking in that there is a Concert that weekend of the stay. Also to have another tower (had a family in, freaking out ) do an evacuation at 1am. And all the doors lock for people can’t get back in. All staff could say was oh the alarm is touchy. The night staff need to work on their customers service , I’ve worked in hotel business myself. I understand sometimes gets crazy but there’s reason for rudeness and to be not fully trained in emergency situations ,"

"Our room was given away. They put us up in a room of one day then made us check out in the morning but still didn’t have a room ready for us for hours. No one bothered to even apologize it was the most inconvenient experience. Customer service was awful. Would never go back to this property!"

"Beautiful room. Clean comfortable bed. Fluffy large towels. Everything about this place was top notch. Staff was amazing."

"Horrible. Long story but The front desk was not knowledgeable, and no one knew protocols and just made up stuff as they pleased, and when I tried to address the matter they hung up on me. Would never book or stay with this company again. I escalated my experience to the franchise and they too had issues contacting and communicating with this property."

"Staff was very welcoming and helpful. Rooms were clean and inviting. Pool and patio were great, even used the gym."

"Wasn’t sure what to expect with the negative reviews but it was perfectly fine. Beds were pretty stiff but the room and sheets were all clean. Didn’t find an ice machine and the property is definitely older but everything worked and we were close to downtown Reno "