Find hotels near Bruka Theater, Reno from AED 192

"Couple issues…. 1. steam shower did not work for two days called to get it fixed. Short female manager said we just probably didn’t know how to turn it on????? 2. Had a roach in our room on the nightstand killed it put it under glass. Manager changed our room said they were going to credit us partial because we had to change our room. Manager was very matter of fact of our concerns… no apologies, no sorry that happened very matter of fact “will change your room” The room we received was smaller than our original… And the Steam shower worked perfectly, just turn on the button, but we only got one morning of use. Reported back to Manager that the Steam was working in the new room…it wasn’t user error…. She says OK ??? I think if the manager would’ve been at least somewhat friendly and concerned of our issues, and not blamed us for the steam malfunctions we probably would’ve just have rated everything excellent…. Like they say you don’t remember what they said, you remember how they made you feel… And they didn’t make us feel very good and appreciated. Was a bummer we upgraded to steam room , didn’t get to use it… KF & MH "

"Ammenedies and ease of check in"

"The rooms were OK. Multiple elevators broke down the night that we stayed there and I got stuck in one of the elevators. It was hot and I ended up having a panic attack. By the time they opened the door, I was on the 18th floor. I walked up to the 23rd floor. When I called down to ask if the elevators were fixed the front desk person says “I haven’t been told that they were broken.” dismissing my concerns about getting on a broken elevator. They should have a warning that they have old elevators that may break down. There were other guests that were also stuck in the elevator. One guest was stuck for over an hour. The staff dismissed it like it happens all the time. There was no empathy from any of the staff that I talked to, except for the security officer. "

"Was clean over all the property."

"We only stay the night to catch a flight bright and early the next morning so didn’t really see or do anything in the hotel so don’t have much to rate off of."

"I’ve stayed at the Jesse several times now. They have always been so accommodating and the rooms are clean and comfortable "

"The room was clean, Bed was comfortable, Shower pressure was good, room size was excellent, can just use an update to a more modern look and have a better layout of the room. I didn't get to use the pool or gym when I was there. The location good as well. But well worth the money compared to other hotels in the area."

"Room was musty upon check in don’t think anything of it told hubby to turn on the air. We stayed at that hotel due to a wedding. After the wedding at 11pm the room wouldn’t get colder than 71. We had a few drinks tried to go to sleep, figuring eventually the room would cool. The pillows sucked they seem fluffy until you put your head on it and it goes completely flat. Try layering two, then it’s too much. By 1am my husband was so uncomfortable and so was I we decided to just go back home. Went to the front told them about the AC and that we just wanted to go and were disappointed since we came for a wedding and it was a night away from the kids. The front desk lady seemed like she didn’t care, she said ok I’ll have someone check the air when I’m done with my audit. Meanwhile there is a RAVE happening! We Couldn’t hear it on our 8th floor room but leaving the hotel at 1 am trying to go down the sidewalk that had tons of people wasn’t that great. This is my second time here and sadly I won’t be back. Our room this time had a working toilet fan but the time before (1 month prior to this visit) the fan didn’t work and the fan in the brides suite also didn’t work, which isn’t fun if you have a nervous poo plus people trying to get ready. "

"Great lodging option for a family visit. "