"Very disappointing stay at this hotel.
The location is excellent, immediately adjacent to Bayside station thus a quick train ride to the parks.
Staff were available and willing to help with luggage.
Check-in was slow, the staff member spent time looking for and informing me of available upgrades, he did not inform until several minutes later that these were an additional charge.
While the room and hotel were very clean, it is very dated and poorly maintained. There are chips and cracks in the paint along mouldings and door frames throughout the room and common areas.
The bed was the least comfortable bed I’ve ever slept on. While firm beds are common in Japan, this was terrible. Not just firm, but I could feel the springs throughout the mattress. I could not sleep because of the level of discomfort. Adding to that, soundproofing was terrible. I could hear many guests conversing in the hall, walking in the room above me, and was even woken up during the night to room doors opening and closing.
What sealed the deal for this being a terrible stay is the lack of availability of food in this hotel during off-peak hours. This is again, not uncommon in Japan, but information provided by the hotel stated breakfast was available at one restaurant until 10:30. When I arrived just after 10:00 I was advised everything was closed. I could not even get a cup of coffee, the small convenience store was the only option for food.
Overall, I do not recommend this hotel."
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