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"It’s a great location, the staff all seem very welcoming and accommodating. The breakfast is excellent. The bed itself was comfortable however the pillows were horrendous!! Very old and completely flat with absolutely no stuffing inside at all! This impacted your sleep a great deal! Very disappointed"

"Staff were helpful- location had easy access to the bay where there are many restaurants and shops."

"We didn't get the type of room we paid for and the mattress was beyond uncomfortable, had a very thin duvet and only 2 very thin pillows. Spoke to reception the following morning and were moved immediately. Next room was more like what we were expecting. Mattress still uncomfortable where you could feel the springs, duvet & pillows were the same as other room. Shower head wasn't working properly, spoke to reception and to be fair she had it changed whilst we were out getting breakfast."

"Staff were polite and helpful. Shower fab in room. Central for train and shopping and utilita arena"

"Fantastic breakfast, one of the best. "

"Lovely hotel"

"Room was clean. It was quite noisy outside. The only thing missing in the room was a rubbish bin."

"Lovely hotel in great location. Very clean spacious room and very clean. "

"The room was tiny, more like a cell. Bunk beds, which was a bit of a shock. Shower water goes on to the floor of the shower room, really not a good idea. Staff very friendly. "