Find all hotels by El Cid in Riviera Maya

"The best ocean front room with a view ever at a reasonable price. Will be back for sure"

"The service at this resort is outstanding. "

"The hotel was very unique. Check-in experience was good... the drive to the hotel was a bit nerve wracking but, that is probably any resort in Tulum. Food while we were there at the resort was good, not amazing, but a solid breakfast. Service could probably be improved on, but they were busy and I could have learned the language. Room was clean, unique and shower was amazing. The acoustics in the room on Saturday night could not keep up with the music from the surrounding areas. Beach was well kept... everyone was fighting the seaweed the weekend we were there. Staff were very pleasant. We asked for additional waters, and they were very prompt with the delivery of those. I appreciated not having a TV in our room. My wife really enjoyed the spa. Plunge pool was a bit too cold for enjoying... but would have been perfect for late spring or summer. We will be back again but will stay for longer... and enjoy some of the classes that they had available. "

"Room was beautiful, received a free upgrade to a swim out room, staff provided excellent service, food was good. "

"We stayed for the first time at the TRS Yucatan after upgrading from White Sands. The entire resort was absolutely beautiful. The staff were super friendly and kind and always there to help if you needed anything. The only slight negative was the steak at any of the restaurants including El Gaucho was really stringy and tough to chew even a New York strip. We did the bonfire dinner on the beach, which was an extra charge but absolutely worth it. A huge shout out to our butler Alexx he was super friendly and helpful with anything we needed. "

"The room was great, the employees are friendly, Roni the bellman helped my wife because she twisted her ankle on the trip to the hotel and he got her an ice pack. the concierge Miriam and Johnathan were helpful also."

"Resort is amazing! Pools is excellent, Food is excellent. Beach is excellent. Activities are excellent. Room cleanliness and overall resort is pristine. We thoroughly enjoyed the whole expierence. Our one knock would be the butler service is by far the worst we have experienced in our 5-6 Mexican stays "

"Incredible service beautiful beach and pools. Food was great very clean."

"Outstanding service! From the beginning to the end. We had an amazing trip thanks to the wonderful staff and great hotel accommodations. The food was amazing at all the restaurants. The parks were amazing and the all around vibe had us wanting to stay longer. Be warned the hotel is huge, which leads to aot of walking. On one of the park days my wife sustained a small sprain and on the way back to our room Osvaldo noticed us. He assited my wife to a place to sit and called a medic to help. Both the medic and Osvaldo were extremely caring and kind. We want to give them a huge thank for going above and beyond. It really helped us enjoy the rest of our time there."