"The hotel itself was very nice, with clean rooms and good facilities, and overall it had the potential to be a great stay. Unfortunately, the experience was let down by the reception staff.
I was allowed to check in and given a room key, only to find it was already occupied by another guest. This was an extremely uncomfortable and embarrassing situation that should never happen. What made the experience even more disappointing was that there was no apology from the reception staff when I reported the issue.
While the hotel and amenities were good, the lack of professionalism and customer service from the reception team left a negative impression and detracted from what could have been an enjoyable stay."
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