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"My experience at the Riu Palace was exceptional. The staff were consistently warm and welcoming, and the bartenders in particular went out of their way to remember guests’ preferred drinks, which added a personal touch to the service. The food was enjoyable, and I appreciated the flexibility of being able to explore both sides of the resort. I occasionally visited the buffet on the all-ages side before returning to the adults-only area for another meal. It’s worth noting that the main restaurants operate on a first-come, first-served basis, so guests should plan accordingly. Overall, I had a phenomenal stay. However, I did encounter one unfortunate incident. On the day of a late excursion, housekeeping attempted to clean my room in the morning, but I had chosen to sleep in and asked them to return later. I left the room around 5:30 p.m., and upon returning at 7:30 p.m., I found the room had not been serviced. I contacted the front desk, and although I felt uncomfortable requesting cleaning around 8 p.m., I had already placed the used linens on the floor and hoped to have fresh ones upon my return. Regrettably, I made the mistake of leaving a bag with cash on the dresser rather than securing it in the safe. The next morning, I noticed approximately 6,000 rupees (about $132 USD) were missing. I did not report the incident to the front desk, as I acknowledged it was my responsibility to use the safe. For future travellers , I strongly recommend securing all valuables. "

"Everything about this hotel was on point. The facilities, service, food, kids club. JD the wellness staff member was exceptional and deserves recognition. Because of him we knew all about the hotel, facilities and ability to use the wellness centre at the spa free of charge. Without him we would not have known this. Kids club had kids eat free which was another lovely bonus. Well done Lux a great family holiday had for all the family :-)"

"Great location, easy walk to the Waterfront. Good buffet breakfast."

"From being welcomed at the hotel to the final check out the staff were so friendly and went that little bit extra to make sure our stay was an amazing one. The choice of food and drinks were great and we were able to book the speciality restaurants with ease. Pools were great along with the choice of water sports that were included. We would like to say a big thank you to Angele who did a great job in looking after us in the Nirvana part of the hotel and Sheila who kept our room spotlessly clean. Also Klea who made sure we always had a drink in Latitude and Owen who worked at the bar there and also in Jade with his drink recommendations. Bayo also made sure we had food and drinks around the main pool. So a big thank you to these and all others that made our stay as special as it was. Hoping to return in the future. "

"Amazing stay!!!!!"

"Beautiful Hotel, no regrets!"

"Nous avons passé un très bon séjour en famille et félicitations à tout le personnel de l hotel ."

"The staff were really friendly and helpful. Gardens were beautiful. The Santosha sauna and area were great. Studio 17 was appreciated. "

"Spectacular beach paradise run with the precision of a Swiss watch by Giorgio, Johan, Daniel and Melonie. Property is brand new, every kind of food you can imagine, truly all inclusive including alcohol and service always with a smile. "