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"Pre charging people cards is 100% unacceptable. I charged 1 dinner to my room. $200 dinner. $800 room. They charged the dinner before the stay was over. And told me they will continue to charge the card as charges come in. Until I review what they are charging nobody should be charging your cards. This was not explained and when I saw a huge charge on my card the following morning they had an explanation for everything. Excuses. Was non professional or made me feel comfortable or trust anyone with my card as security when their charging it every second they have before approving the charges or reconciling. Staff were friendly also that restaurant The Keg was the worst Keg I have ever been to with the amount of mistakes on our meal and bill. Multiple times to fix the same issue. Horrible service. All in all I would stay there again but will never eat on site and will expect a signed waiver saying no charges will be processed until pre approved. Absolutely absurd. "

"This is not a super modern luxury hotel but it is one of the most historically significant hotels in the US and the rooms have been tastefully upgraded and a fabulous location. "

"Good staff made it easy for a room upgrade for a little more space"

"The room was clean and newly renovated. Hotel is currently under construction so we were offered to use the pool amd hot tub at the hotel next door. The only thing that we did not like is the set up of the room. The stove and microwave have really bright lights that shine directly towards the bed. We had a hard time sleeping because of that. I would recommend the hotel create some sort of covers for those at night time for guests in the future. "

"Hotel room clean hotel staff is Consistently kind and welcoming, visiting is always a delightful experience."

"Fabulous hotel and location! Would definitely stay here again. Very modern and clean room and th fireplace was awesome. "

"What a special place to stay in the winter. The access to ski at Lake Louise was fantastic, cross country skiing across the lake was a great experience, and the new Basin Spa is not to be missed!"

"Staff were great, friendly and helpful, kitchen staff did a great job keeping up with the large breakfast crowds, there was heavy snowfall and staff kept up the sidewalks for walking safety. "

"Exactly what I needed! "