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"All stupendous!"

"Horrible, horrible customer service. On my last day at the hotel, I arrived for breakfast at 9:01am. As I waited to be waited on, by 9:09am, I was ignored and not served until I requested to speak to a manager. The manager told me “I’m sorry but they are a third party.” So that told me that he couldn’t do anything to help me until I asked to speak to the manager of the restaurant/bar. A man came out, Gary and when I expressed how disappointed I was in the service, he listened and asked how would...

"Only problem, be aware of the additional charges they tack on to your bill at closing. For us it was an additional 35 dollars a night for what they called urban experience fee. One day we returned to our hotel and our room had not been attended to."

"Great location, friendly staff, and clean rooms. I would recommend and stay again."

"Pool"

"Great stay at the Embassy Suites as expected"

"Front desk people were not friendly at all. The only friendly staff I encounter was the valet parking staff (all of them). The hotel is beautiful and on a nice location."

"Best part was the gold lounge. Worth it & saved on meals & drinks. My only complain was wine should have been covered. It’s not that expensive to provide the lower end wines."

"Gave wrong information about parking"

"Parking garage was hard to navigate"

"Rude over night front desk who answers the call at night for inquiries the day and afternoon front desk are wonderful though"

"Con veniemt location, helpful staff, good breakfast,quite arrea, good size room."

"The show was not flowing and the room smell a little musty"

"It smelled awful and was dirty."

"Great location near parks and restaurants"

"Great hotel in a great location (couple blocks of the magnificent mile). The hotel is very clean and the rooms are pristine, modern and cozy. Would stay here again next time I’m back in Chicago."

"Hotel was really nice! Great location with polite and helpful staff. We hope to be back this fall."

"Nice and comfortable place to stay"

"The location was perfect"

"Great stay, but pool is still unavailable."