Find Resorts & Hotels with Spas in Rush Street, IL

"The room was perfect "

"We had a nice view of Lake Michigan and Navy Pier. However, our check in was at 4 PM and we did not get into our room until 6 PM. We arrived shortly before 5 PM to check in. We waited in line for 20 minutes just to check in. When we finally got to the desk, we were informed that our room was not ready. There were 10 people ahead of us who also did not have a room and they could not tell us a time as to when our room would be ready. We waited in the lobby for probably 30 minutes, which was not terrible considering they couldn’t give us a timeframe. The concierge was rude about the situation and not accommodating. The least they could have done was comped us for the time we waited. Very busy hotel. Lobby always full of people. Our room was fine, average. "

"Spider in the room, shower handle broken, wallpaper was stained, no toilet paper…disaster afterwards "

"I enjoyed my stay. I ordered breakfast from the restaurant on the property, and it was delicious. Everyone on the staff that I interacted with was hospitable. The location is perfect and I had an amazing view of the river from my room. "

"All the staff we encountered were very friendly and most helpful. The pillows were really comfortable. Had to wait a while for the water in the shower to get warm, and the high pressure coming through the small shower head holes hurt your skin when it hit you. Other than that, good stay. "

"Super clean room, prompt cleaning and replacement of towels and beautiful views thanks to the floor to ceiling windows!"

"Overall a great place. My only issue was that they charged us for 3 nights of valet @82.00, but we only had a car there for one night. "

"Positives: The staff was friendly, professional, and very helpful throughout my stay. Negatives: Unfortunately, my experience had a few issues. I didn’t receive the suite I had booked for the first night and had to switch rooms the next day, which was quite inconvenient. The bathroom also had a persistent unpleasant smell during my stay. Additionally, I noticed that the room charges were higher than my original booking price. While the staff corrected it after I raised the concern, it’s not ideal—especially for guests who opt for express checkout and may not notice the discrepancy."

"Really friendly staff and loved how comfortable my bed was. Beautiful view of the navy pier and a really nice bathroom with a tub and shower. Only complaint MIGHT be (nitpicking) the location being outside the downtown area instead of being central. But it was fairly quiet and still an enjoyable stay."