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"Clean room good breakfast good drinks "

"The staff is amazing and the property was beautiful! Our only complaint is we were put in a room right above the buffet. During the day/night is fine but starting 6am you hear all sorts of noise. It sounds like chairs and tables are being moved around for 5 hours straight. It was horrible. We were room 3157. "

"Food was mediocre. Rooms were nice, well equipped and clean. Pools were great. Beach was lovely. Staff were very friendly and accommodating. Towel exchange was awkward, with having to present a card every time. Also having to sign for meals was ridiculous. We had the all-inclusive package Probably wouldn't go back to this resort."

"⭐⭐⭐⭐⭐ (4.7/5) As Canadians visiting Puerto Vallarta, we had a fantastic stay at Riu Palace Pacifico. This is a beautiful, adults only resort that really delivers great value for a 5 star RIU property. The resort itself is stunning, well maintained, and has a relaxing atmosphere. It’s definitely not a party resort, more geared toward unwinding and enjoying the experience. The crowd was a nice mix, with many 50+ guests but also plenty in their 30s and 40s. One thing worth noting: while most staff were excellent, some room service staff had limited English. When ordering food, especially with allergies (I have a kiwi allergy), things didn’t always translate clearly, which could be a concern for some guests. The location is a bit far from the Malecón, but it’s still worth the trip if you want a quieter, more upscale stay. The spa was a bit underwhelming compared to others, but the four colored tents on the beach offering massages for around $40 USD were amazing and highly recommended. Also, a small but impressive detail, the lobby washrooms were kept in absolutely perfect condition (10/10) at all times. Overall, we really enjoyed our stay and would absolutely come back if Puerto Vallarta is on our list again."

"Staff is always fantastic, love the location and secure feeling at resort. Can see they are trying improve hotel as well"

"The staff were all helpful & friendly The room was spacious The shuttle to the airport was really close & conveniently located "

"Just got back from an unforgettable stay at Grand Fiesta Americana Puerto Vallarta, and I can’t say enough good things about this place. From the moment we arrived, everything felt effortless—beautiful views, incredible service, and a true sense of relaxation that made it hard to leave. The food throughout the resort was amazing, but one of the absolute highlights of our trip was dinner at the Asian restaurant. Not only was the food top-notch, but the experience itself was something special. A huge thank you to Jose, Leo, and Francisco, who took such great care of us. Their attention, energy, and hospitality made the night feel personal and memorable. They truly went above and beyond to make our last evening perfect—and to top it all off, we ended the night with an incredible fire show that was the perfect grand finale to our trip. Moments like that are what make a vacation unforgettable. Already looking forward to coming back! "

"I loved the place and the crew there is very friendly and helpful"

"There was activies everyday, we really enjoyed the market and also the karaoke night"