Search Guest Houses in San Mateo Milpas Altas

"This property does not communicate. They say they offer airport shuttle service, but you cannot coonect with the to book it. They do not respond to messages through Expedia Help, and they do not answer the phone on Expedia help. They have a limited window to check in. They obviouslu have no interest in guest service!"

"We had quite mixed feelings about our stay here. First of all the fact that you can only check in between 14 and 18 didn’t say in our confirmation email. I can see that it says in the app but it’s not stated everywhere. We arrived at 20.30 after we had to spend some time at the airport filing reports for lost luggage. The place is kind of secret without any signs or anything. We asked around in the neighborhood about where it was but nobody had heard about it. After trying three different...

"Good staff. The entra e to the hotel has a lot to desire of. "

"Lindo hotel, buena atención, habitación limpia y cómoda. El administrador muy atento y flexible. "

"Casa de Don Moncho refused to allow us to check in because our bus from Managua arrived late. They left us stranded late at night without a room. I've lodged a complaint with INGUAT (the Guatemalan tourism department) and learned that this hotel IS NOT A LICENSED HOTEL and DOES NOT HAVE THE PERMITS TO OPERATE AS A HOTEL IN ANTIGUA. Now the hotel is keeping my money instead of reimbursing me for the 14 nights they denied me. Tip- there are LOTS of hotels in Antigua, find another one."