"When I arrived in Scarborough by train I used the Google maps on my phone to find this hotel since I wasn't sure where it's location was. Staff customer service skills were fantastic. There was a lift inside the hotel, which I only used twice. I wasn't a fan of that lift. On 19/6 when I first wanted to use it I was having a problem with getting the lift to work, a member of staff on the reception desk shown me how to close the lift door. I wasn't sure how to use the blind in my bathroom of my room, I tried a few times on my first night but gave up with it. There was a landline phone in my room but I never used it. There was no numbers to make contact with the staff downstairs even if I wanted to use that landline phone. The signal for listening to the radio through the TV wasn't the best. I didn't have any problems getting the shower to work. My room was spacious & very clean. The price of the beer at the hotel was a little bit over priced. There was a black box on the reception desk to put your key in when you check out"
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