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"Such a beautiful hotel and looks fabulous at Christmas. Rooms are very tastefully decorated, with all mod cons. Both Nelsons Bar and Palm Court are lovely to eat it, with the food being exceptional. Staff are always really pleasant and helpful, this is our fifth stay. Can’t wait to go back again next year. 10/10"

"The hotel was exceptional , the rooms were amazing and the food was 5star . The only issue we have is the manner that the head or I presume the head of service in the breakfast restaurant spoke to her staff . She in our view needs to put on a course for man management. I have to say if we had been spoken too the way she addressed her staff we would have walked out . She was the only let down in the whole of the hotel . "

"Room was spotless and the staffs were all wonderful "

"All very good Excellent "

"Staff were great "

"Lovely room overlooking the canal. Staff are great, courteous, & polite. Great selection for breakfast A very calm and tranquil setting"

"All the staff were very friendly and couldn’t have been more helpful nothing was too much trouble and they made our stay lovely "

"Room was clean and spacious. Staff super friendly and helpful. Bar meals great choice. Convenient location. "

"The bathroom had a gas smell in the night and the toilet in room 215 was extremely difficult to flush . Tv needs a manual and couldn’t get standard channel on but room and view was wonderful. Staff short in breakfast area . Had to wait to get sat down . N still havnt got out toast . Food was lovely when we got it though . "