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"It’s a great location, and it looks like the hotel used to be spectacular, but it needs some investment in infrastructure and staffing. Great things: almost all of the staff were attentive and kind, Hanagi is an outstanding Japanese restaurant with delicious food and great service, the bar serves tasty drinks, and checking in was quick and easy. Not so good: the food in the Garden Court was mediocre, edible but not very tasty, and it was severely understaffed. Sunday around 10:30 we tried to get breakfast, there only were 2 servers, no host or manager to greet us. We waited 10 minutes for one server to write our name on a waiting list, we seemed to be at the top of the queue but she said it would be 30-40 minutes. We noticed about a dozen occupied tables, and more than 30 dirty tables. They need to get more workers in the restaurant! Housekeeping is once every three days; the bathroom drains had a foul stench of sewage that filled the room a couple of days, which they corrected after we asked. The thermostat buttons didn’t work well, had to push 4-5 times to adjust it, the automated parking system failed to scan our ticket more than half the time, the landscaping hadn’t been refreshed for several weeks so it all looked a little sloppy, the WiFi was worthlessly bad, and outside of the lobby the garbage bins were often overflowing. "

"Appreciated that the hotel had shuttle from and to the airport. On site food, 24 hours! Came here for a concert and they had contracted a shuttle to Sofi Stadium! Overall worth the stay, can hear the planes but it wasn’t too bothersome. Con- tv remote control didn’t work, sometimes the water wasn’t very warm it was lukewarm. "

"Great services overall. Nice and clean room. "

"Love the closeness and cleanniness of the room. Will definitely come back"

"The hotel room was outdated and not well maintained. Several lightbulbs were burnt out making the room poorly lit. The bathroom also had issues—the faucet/sink splashed excessive water, which made it inconvenient to use the toilet paper holder kept falling out. Overall, the condition of the room did not meet expectations."

"Very nice. "

"Clean room and great amenities "

"Great hotel, great location, perfect if you’re spending the day at the parks. Pool was nice too! "

"Clean room, friendly staff"