Find hotels near Signature Theatre, Washington from AED 424

"We arrived late Thursday night after a long drive with family and were given a room that smelled strongly of cigarettes and appeared unclean. When we returned to the front desk, the night manager was not around, but his assistant, Diego was rude and unprofessional, showing little concern. The assistant then had us waiting, showing no concern that we had driven for so many hours and were exhausted. Finally, after 20 minutes and seeing multiple other guests being assisted by Diego the front desk assistant, we asked if our room was ready. His response was dismissive, with a remark that he was helping other guests, which felt very unprofessional and unwelcoming. For a 3-night stay, and considering the price that was paid, this was extremely disappointing. Parking was also poorly explained, with unclear directions to the garage and unexpected additional nightly fees. We contacted Expedia, and once they intervened, things began to improve. We were moved to a better room with no odor or carpet, though it could have been cleaned more thoroughly. The next morning, we spoke with the manager, Muhammad, who completely turned the experience around. He was attentive, professional, and made it a priority to resolve our concerns and ensure the rest of our stay was pleasant. Overall, a rough start but a much better finish thanks to Muhammad’s outstanding customer service."

"Even though the hotel is on the older size we were very happy with the staff and amenities. The only draw back is the lack of eating places around the hotel."

"NA. Skipped breakfast."

"We never stayed there when I went with your reservation and showed the price of both parking and breakfast. They rejected it wanting to increase the price. Very bad attention. We had to leave"

"Great staff. Excellent shuttle service and their drivers are courteous."

"Room was very clean and the staff were helpful."

"Breakfast- menu changes very other day; delicious, warm with lots of options Room- its clean and well maintained Parking- spacious and safe"

"Best buffet breakfast we have had in a long time! Room OK with good maid service. Hotel understaffed. No doorman to greet you and help with luggage or give advice on nearby restaurants, etc. Only 2 people at front desk. WARNING: We booked for 4 nights and had to leave after staying 2 nights....PENALTY FOR CHECKING OUT EARLY A FULL NIGHTS COST OF $325. EXPEDIA SHOULD WARN ABOUT SUCH A POLICY. Also note hotel is about is a mile or so from the subway station in Crystal City....walkable but not very safe at night. Also, they say the shuttle runs every 20 minutes...but the hotel staff does not monitor it at all."

"Excellent lobby setting from the entrance to the elevator."