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"We only ended up staying at MacArthur Place for 30 minutes before immediately checking out and finding an alternate hotel to stay the weekend. Why the 5-star review, then? It's all in how they handled it, which to me is the mark of a great hotel. We're in peak wedding season in the Bay Area, and as such, many couples have chosen MacArthur Place for their ceremonies and receptions. Why wouldn't they -- a beautiful property right in the heart of Sonoma? The problem was with our room steps away from the grass lawn where they hold the ceremonies and dinners. And when I say steps, I literally mean I opened the front door to our room and was IN a wedding (with all the guests turning to look at me). And the bellman said there were 3 more weddings that weekend. I just couldn't shake the idea of being held captive in our room all weekend for fear we'd keep intruding on weddings. So I called the front desk and the manager immediately met me to show the ONE available room on the property. It was unfortunately a dramatic step down from the suite we booked. After making it back to our room, discussed with my partner and made the decision to leave. Without even asking for it, the manager (Kevin) said he'd refund the whole weekend. Mind you, this was a non-refundable booking. He also said he'd offer a free stay another weekend so we can get a chance to experience the resort after all. I'm still waiting for that, but the graciousness and understanding for the situation meant a lot."

"Beautiful and clean place "

"we love this place and will always stay here when in Sonoma. location is great, staff the nicest and rooms are charming and very comfortable. "

"Everything was just right, wine cellar was amazing."

"A wonderful and affordable hotel for the area! Perfect location! "

"The rooms were comfortable. Food was fantastic. Staff was great"

"Although we never met any staff because the Inn has contactless check-in, Karen made us feel very welcome with her timely email providing check-in information. Upon arrival, we followed the path to our “secret cabin” next to a zen garden. Inside, our cozy suite glowed with tealight candles (battery operated). It had a fireplace, large soaking tub and bay window overlooking a picturesque creek and stone bridge. We appreciated all the welcoming touches, including snacks and filtered water in the mini fridge. The Inn was walkable to several good dining options for dinner and breakfast. Our only regrets were that we were only staying in this enchanting place for one night, and that the Inn’s martini bar was closed when we were there."

"Beautiful property "

"Wonderful staff! Such a pleasant, beautiful, relaxing place to spend a night...or more! Wine tasting, breakfast, great location to restaurants, and Sonoma. Will definitely return."