"My room was on the first floor. Directly outside my window, looking out onto a small airshaft, was a collection of HVAC turbines constantly roaring. Like, mere feet away. I instantly asked to be moved, but the hotel was full. Was up til 4am the first night, got earplugs for the second night. Seriously, this should not be a hotel room at all, let alone in a supposed four star hotel. It should be an office or storage. And the staff were stone faced. Yes the hotel was full but there are still things you can do--a comped cocktail or discount in the restaurant, a reduced fee, anything to acknowledge that this was a ludicrous room to be paying 800 dollars for two nights in. The room itself was bare and bleak--and of course there was no sunlight at all, just that airshaft and the roar of the turbines. Left feeling totally snookered."